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Tolling Staff Evolution: Towards a Smarter, Safer, and Multimodal Transport System

Explore the evolution of tolling staff roles, technological advancements, and the impact on customer service and workforce reduction.

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Tolling Staff Evolution: Towards a Smarter, Safer, and Multimodal Transport System

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  1. 43rdASECAP Study & Information Days 2015 A Multimodal, Smart and Safe European Transport System: The Key Role of Motorways Epic Sana Hotel 27-29 May 2015 www.asecapdays.com

  2. Tolling Staff Evolution

  3. Tolling Staff Evolution 2010 During Middle Age appeared the job of Toll Collector who’s function was to collect a rate from those who crossed a bridge, in the form of what today is known as tariff or toll, depending on the place of residence, number and goods carrying the step. 1989

  4. Tolling Staff Evolution How we were, before 2010

  5. Tolling Staff Evolution STEPING OUTSIDE THE CONFORT ZONE

  6. Tolling Staff Evolution TECHNOLOGICAL DEPLOYMENT • Dedicatedtolllanesfor OBUS • Startingoperationbetween 2006-2008 • 6 lanes in total • Multi-modal payement machines (ATPM) • Starting operation 2012 • Nowadays 2 machines per sense and toll plaza

  7. Tolling Staff Evolution TECHNOLOGICAL DEPLOYMENT 75IP interphone 43 OCR cameras 12Document cameras 08Domo 53Surveillance cameras 24customer service cameras/ ATPM ITOLLCONTROL 8TOLL staff 6MMC

  8. Tolling Staff Evolution

  9. Tolling Staff Evolution TOLL OPERATOR • PREVENTIVE CONTROL • ATPM Elements • Optical barriers • Maintenance jobs • Barrier change • Camera Settings • Printer calibrations • Solving Problems • Resetting toll lane elements • Customer Service

  10. Tolling Staff Evolution Reduction of the workforce

  11. Tolling Staff Evolution Reduction of the workforce Better customer service

  12. v Tolling Staff Evolution Reduction of the workforce Better customer service Influence on the payment mode evolving to quicker and more efficient ways

  13. Tolling Staff Evolution Reduction of the workforce Better customer service Influence on the payment mode evolving to quicker and more efficient ways Labor with more skills, better trained and also more motivated

  14. Tolling Staff Evolution

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