Turkey Trip 15. – 20. April 2013 Operational Improvements

1. Turkey Trip 15. – 20. April 2013 Operational Improvements

2. Hotels surveyed Barut Lara Suites & Spa (401 rooms) HolidayCheck: 5.5 and 94% guests recommendation TripAdvisor: number 1 in Antalya (223 hotels) Traveler choice winner 2013 – Top luxury TUI Holly (3 or 4 years back to back) and Thomson Gold medal winner Less expensive Hotel Royal Holiday Village (500 rooms) HolidayCheck: 5.5 and 94% TripAdvisor: number 18 in Antalya (improved now to number 13) Rixos Premium (769 rooms) HolidayCheck: 5.6 and 94% TripAdvisor: number 19 in Belek (66 hotels) Traveler choice 2012 Most expensive hotel (EGP 500 more than Barut Lara) Additionally Calista, Susesi, Maxx Royal and Sensimar were visited

3. Food and Beverage

4. Rixos Welcome Drink Open Bar instead of served welcome drink in the lounge and at the entrance typical Egyptian sweet as welcome (Lokum offered in Turkey)

5. Rixos New arrivals welcome drinks

6. Barut Lara Ultra All-Inclusive Food Offer Breakfast Buffet main and Turunc restaurant Breakfast a la carte Late Breakfast Patisserie Lunch Main & Turunc restaurant Fast food corner Patisserie A la carte restaurant Dinner Main restaurant A la Carte Restaurant Night buffet till 1 am Important is the notice that the management can change opening time as needed seasonally as some outlets are outdoor only

7. Royal Palace Ultra All-Inclusive Food Offer

8. Rixos Ultra All-Inclusive Food Offer

9. Barut Lara Reduction of the themes evening with 5 a la carte restaurants 2 themes nights per week as Egyptian and Gala nights could be for our hotels with several a la carte restaurants. In low season close each day one or 2 a la carte restaurants as experienced.

10. Barut Lara Additional outlet – patisserie (which is Also the late breakfast outlet)

11. All the hotels Additional outlet – local tent Egyptian tent with tea and other Egyptian food and beverage spezialties (incl. Sisha) as here the Turkish ones

12. All hotels Additional outlet - Kids restaurants In all the hotels, a kids restaurant with hot and cold buffet (same build and set up as adult buffet) is available next to the main restaurant and inside the kids club itself (so 2 outlets for kids). In general kids facilities are amazing

13. Barut Lara Additional outlet – food court All the below items in addition to the snacks menu: Crepes Waffles Hamburger Mezzeh Pizza Fried Chicken (KFC style) In Calista hotel: Bagels Fruits Sandwiches Hot dogs

14. Rixos Premium Additional outlet – food court Hamburger Waffles Salads Pizza/Pide Fried Chicken (KFC style – 3 kinds) Bagels Fruits Sandwiches Soups Spaghetti Doener Filled potatoes Ice cream

15. Royal Palace Variety of food at the patisserie outlet Day one Day two

16. Royal Palace Variety of food at buffet List kinds of Lara and Palace against JH&R And improvements where additional efforts are needed through SAA

17. All hotels Presentation of food at buffet

18. Barut Lara and Sensimar Side Seasonal strawberries fruit corner This corner can be implemented for all the seasonal fruits (tasty and at best price during their season as mango, water melon, figs etc. Same flexibility in our menu is need for vegetables as asparagus etc...

19. All hotels Hot croissants & french pastries

20. Royal Holiday Palace Eyes for details

21. Barut Lara Double usage of outlets for a la carte offers The indoor grill of the main restaurant is also the bbq a la carte restaurant with add. Terrace to main rest. (onlyoutdoororthebeachandsuitespoolrestaurantbeingfordinner a la carteoutdoorrestaurants

22. Barut Lara Ultra All-Inclusive Beverage offer International branded spirits but local wines and sparking wine

23. Barut Lara Ultra All-Inclusive Beverage offer

24. Barut Lara/Rixos Stair for kids at the bar

25. Barut Lara, Royal palace and Rixos Ultra All-Inclusive Beverage offer Add minibar beverage within our all-inclusive offer

26. Rixos Table decoration for Turkish theme night Same for Egyptian night (Sofra in MM restaurant style)

27. Rixos and Barut Lara Table set up a la carte restaurant Runner on the table clothes and long clothes on side where no guests.

28. Rixos Table set up main restaurant – Runner on table clothe

29. Royal Palace Buffet sauces/dressings in clear wine bottles

30. Sensimar Traditional service of Turkish coffee At Lobby Bar

31. Barut Lara Mobile stations for waiters In and outdoor

32. Rooms

33. Royal Holiday Palace and Sensimar Sent in the wardrobe

34. Sensimar High quality plastic chair with less maintennace as fer forge with cushion

35. Royal Palace Paper envelop napkin instead of linen napkin to reduce misuse and loss

36. Barut Lara Top wardrobe set up with beach bag

37. Spa

38. Sensimar Relaxation chairs with hot water

39. Sensimar and Rixos Outdoor massage pavillons within the Spa garden

40. Entertainment

41. Barut Lara Entertainment Not every day but if then high quality as the magic show Entertainment at Sensimar is 2 shows, 2 live music evenings and 1 Turkish night per week

42. Rixos Entertainment during low leisure season

43. Sensimar Standing tables within the Amphitheater

44. Safety

45. Royal Palace Colored cutting boards in preparation kitchen

46. Sensimar Disinfection dispenser in toilets

47. Rixos Bridge with light

48. Entire Hotel

49. Barut Lara Hotel map and clear offer description

50. Rixos Tour of the Hotel Each day at 4h30 pm introduction of all facilities of the property with golf cars and Taf-Taf This could be arranged for huge properties or on area level at MC and MM