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Reaching the end-user

Learn about SURFnet's innovative methods to reach and support end-users, increase awareness, and develop tailored services through surveys, workshops, web portals, and more. Join the movement towards effective user engagement!

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Reaching the end-user

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  1. Reaching the end-user A new movement within SURFnet Brussels, 5 March 2004 Sandra Passchier Manager Community Support SURFnet

  2. Community Support • New SURFnet department since September 2003

  3. Account Management Institute: Contact Person (150) End-user (750,000) Before

  4. After Account Management + Community Support Institute: Contact Person (150) End-user (750,000) (+ Communication Department corporate communication)

  5. 10% of the end-users are aware that they use SURFnet

  6. Tasks • Increase use and awareness • Finding out what the needs and wishes are • Determine (new) services • Knowledge dissemination • Support institutes in their communication

  7. How • User surveys • Web portals • Workshops • Home office support • and more…

  8. User surveys • An annual user survey • Insight in: • use of computer / internet • home office • awareness SURFnet • use of SURFnet services • wishes and demands for (future) services • Qualitative surveys in smaller groups

  9. Web portals

  10. Web portals (2) • Themes: • authentication and authorization • security • group communications • network infrastructure • streaming • home office • search and find

  11. SURFnet Video Portal Group communication Workshops

  12. Cookbooks Best practices Security awareness campaign SURFkit Home office

  13. SURFkitwww.surfkit.nl

  14. Security awareness campaignwww.laatjenietpakken.nl

  15. And more… • Brochures • Promotion material • Student portal (www.student.nl) • SURFnet Detective • Community Building • …. ideas?

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