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A “SWAT team” Approach to User Studies

Learn about the SWAT team approach to user studies, improving usability, assessing needs, and conducting research for the library's digital initiatives.

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A “SWAT team” Approach to User Studies

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  1. A “SWAT team” Approach to User Studies Erin Mayhood University of Virginia Library July 31st, 2008

  2. “Know thy user, and you are not thy user.” - Arnie Lund

  3. OurModel User Requirements Usability

  4. The OLE Teams • Web Site Interim Design Improvement Team • OLEUser Requirements Team • OLE System Infrastructure Team • OLE Operational Planning Team • Serials Solutions Implementation Team • OLE Staff Enhancements Team • Digital Library

  5. Team Member Roles User Requirements Usability Determine the ease with which our users can employ a particular product/site the library has in development or in use. Assess need for usability activities Design usability tests Recruit testees Perform tests Write usability report Exploring user needs supported by reading, experience and local study. • Group task analysis • Wants and needs analysis • Analysis of competitor’s or ideal models • Prioritization of enhancement requests • Literature review • Interviews, surveys (through MIS) • Card sorting • Field studies

  6. Clemons Laptop Pilot Project

  7. Research Process Literature Review Review of spring 2007 Clemons software statistics Paper survey in Clemons during two days of fall finals, N=162 Three focus groups of Clemons students, N=32

  8. Brainstorming Round 1

  9. Brainstorming Yellow=Original suggestion Pink=Reactions to suggestions

  10. Brainstorming Yellow=Original suggestion Pink=Reactions to suggestions

  11. Brainstorming

  12. Brainstorming

  13. Visualization

  14. Visualization

  15. Blacklight Research Process Literature Review Wants and Needs Analysis Guided Interviews Usability Testing

  16. Blacklight http://blacklightdev.lib.virginia.edu

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