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Supervision

Saigon Institute of Technology. Supervision. CHAPTER 3 ESTABLISHING GOALS. Chapter outcomes. Define productivity Describe how plans should link from top to bottom of an organization Identify what is meant by the terms benchmarking, ISO 9000 series, and six sigma Contrast policies and rules

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Supervision

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  1. Saigon Institute of Technology Supervision CHAPTER 3 ESTABLISHING GOALS

  2. Chapter outcomes • Define productivity • Describe how plans should link from top to bottom of an organization • Identify what is meant by the terms benchmarking, ISO 9000 series, and six sigma • Contrast policies and rules • Describe Gantt chart • Explain the information needed to create a PERT chart • Describe the four ingredients common to goal setting programs • Define entrepreneurship and explain how it reflects supervision

  3. Productivity • Productivity = Output / (Labor + Capital + Materials) • Can be applied at three different levels: • Individual • Group • Organization • Major goal in every organization • Important to international competitiveness

  4. Planning • Management functions • Planning • Setting goals • Establish overall strategy • Design systems to integrate and coordinate activities • Organizing • Leading • Controlling

  5. Planning • Planning • Formal • Informal • Downside of formal planning • Not flexible, too rigid to deal with changing environment • Impossible to develop for dynamic environment • Hinder creativity and intuition • Focus on attention on short term success rather than long term sustainability

  6. Planning • Breadth • Strategic: covers entire organization • Tactical: covers specific details • Time frame • Short term – less than 1 year • Intermediate term – 1 to 5 years • Long term – over 5 years

  7. Planning • Linking plans from different levels Strategic Long-term Top Management Intermediate term Middle Management Supervisors Tactical Short-term Operative Employees

  8. Planning • Standing plans • Policies • Procedures • Rules

  9. Planning • Single use plans • Program • Budgets • Schedules • Gantt Chart • PERT Chart

  10. Planning • Continuous improvement • Benchmarking • Search for best practices among competitors and non-competitors • ISO 9000 series • Standards from International Organization for Standardization • Ensure processes are in place to ensure quality • Six Sigma • Originated from Motorola • Data driven / Statistically driven • Aim to minimize variations and defects

  11. Goal setting • How are goals defined in your organization? • Traditional goal setting • Top down • Non-operational – subject to interpretations and bias

  12. Goal setting (cont.) • Effective Goal setting • Goal specificity • Participation • Time limits • Performance feedback • Popular goal setting concept • S.M.A.R.T. Goals

  13. Goal setting (cont.) • Class discussion • Set your goals for this class • Group or pair discussion • Your goal in life

  14. Goal setting (cont.) • Debrief / Key learning points • It is hard to set specific, measurable goals • It is not always necessary/appropriate to look for specific, measurable goals • Where appropriate, goal setting help • Give clarity and direction • Develop commitment and motivation • Make evaluation and reward fairer and more objective

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