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Chapter 2 Leadership

Chapter 2 Leadership. The most important and critical issue for quality system success. Why need good leaders for total quality management system?. What makes a good leader/leadership?. Vision Cohesion, synergy and collaboration Empower people Core values Shared values Ethics

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Chapter 2 Leadership

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  1. Chapter 2 Leadership The most important and critical issue for quality system success.

  2. Why need good leaders for total quality management system?

  3. What makes a good leader/leadership? • Vision • Cohesion, synergy and collaboration • Empower people • Core values • Shared values • Ethics • Proactive and problem prevention • Communications

  4. What leadership? (Core Values) • Customer-driven quality • Continuous improvement • Human assets • Prompt responses • Upstream efforts • Long term planning • Objective decision making • Partnership • Responsibility and citizenship • Results focus

  5. Shared Values • Truth and Honesty • Trust • Unselfishness • Receptive • Personal risks • Credits to others • Integrity • Considerate to others

  6. Leaders don't create followers, they create more leaders.Tom Peters in "Fast Company"

  7. Vision Statement • Declaration • Realistic picture • Concise

  8. Mission Statement • Who we are? • Who are the customers? • What we do? • How we do it?

  9. Quality Policy Statement • A general guide for everyone • Approved by the CEO • Awareness and implemented by everyone • Required by ISO/QS 9000 standards for quality systems.

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