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Post Discharge Vascular Helpline

Post Discharge Vascular Helpline. Yvonne Hall Vascular Clinical Nurse Specialist Heart of England Foundation Trust. Back ground. Commenced 19 th March 2012 Monday – Friday 8-5pm VCNS aim to call back same day Rota divided between 3 VCNS; GB x 2 days YH x 2 days JT x 1day

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Post Discharge Vascular Helpline

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  1. Post Discharge Vascular Helpline Yvonne Hall Vascular Clinical Nurse Specialist Heart of England Foundation Trust

  2. Back ground • Commenced 19th March 2012 • Monday – Friday 8-5pm • VCNS aim to call back same day • Rota divided between 3 VCNS; • GB x 2 days • YH x 2 days • JT x 1day • Helpline open to all inquires.

  3. Message; Hello, this is the voice mail service for recently discharged patients from vascular surgery and vascular patients who require specialist nurse advice. This is a voice mail service and is listened to 3 times a day, Mon – Fri except bank holidays. However in an emergency please replace the handset immediately and dial 999, otherwise please leave a short message leaving your name and contact details and one of the vascular nurse team will aim to call you back today.

  4. Total No. Messages left= 210

  5. Breakdown of calls • 50 Post Venous treatment advice • 23 post discharge advice (3 complaints averted) • 45 Admin • 25 General advice • 14 D/N • 10 No message left • 4 GP • 2 Community physiotherapist • 2 Nursing home • 2 Ward advice

  6. Management of calls

  7. Outcome • Huge appreciation from patients and relatives with helpline No. (verbal) • The help line was not specifically used by patients who had just been discharged.

  8. Conclusion • 2 out of 3 VCNS found the service to be useful • Need to create improved RFA and UGFS patient information sheets. • Look at improving Admin support • Continue with helpline and re audit 12 months time.

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