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Deals Direct

Australia's bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!

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Deals Direct

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  1. The leaders in Australian online shopping committed to a fulfilling and rewarding customer experience every time. • DDG operates out of a 40,000 sq. m site in South West Sydney; • We ship an estimate of 150,000 parcels a week out of warehouse, making us one of Australia Posts largest customers; • An average of half a million visitors to our DDG sites on a weekly basis and growing; • Global Sourcing Operation backed by a 20 member Buying Team, 30 Customer Service and a peak of 100 across our Supply Chain.

  2. DDG - Multi Channel Retailer The Now

  3. DDG - Multi Channel Retailer The Future a Appliances Outdoor Wine Supermarket Baby Electronics Channels Illustrative only

  4. DealsDirect.com.au • DealsDirect is an Online Department Store ranging over 8,000 skus across a multitude of categories; • Operational for over 6 years with a • significant customer database.

  5. DealMe.com.au • DealMe is a daily deal site focusing on product and experiences with deals available Nationally and State based; • Operational for just over one year.

  6. SupermarketDeals.com.au

  7. Overview • Supermarket substitute with over 1000 products and growing. • Trusted national branded products. • National home delivery. • 24/7 shopping. • Capped Shipping of $11 – Nationwide. • Everyday prices – save 30%* off your weekly grocery shopping bill. • Supported by best in class customer service team. Online Chat – Phone. • Customer centric website. (Recent brand research as confirmed that the site is user friendly and very accessible.) • Setting the pace for exclusive online grocery shopping.

  8. Business Units Buying Customer Service Logistics Receiving & Despatch IT Team Marketing Social Media

  9. Categories • Household – Laundry, Cleaning, Dishwashing, Toilet Care. • Personal Care – Oral Care, Deodorants, Hand Soaps, Suncare. • Pantry – Biscuits, Coffee, Chips, Pasta, Breakfast cereals, drinks. • Hair Care – Shampoo & Conditioner, Hair Colours, Styling products. • Baby – Nappies, Wipes, Food, Bathing, TBC – Feeding products. • Pet Care – Dog, Cat, Wet & Dry, accessories. • Health & Beauty – Makeup, Skincare, bareMinerals. • Liquor Store – Wine, Spirits, Beers, RTD’s. • Future – Stationery, Party, Hampers, Fresh Food..

  10. Receiving & Despatch

  11. Customer Service • We handle over 1,000 customer enquiries per day. • Customers demand 24/7 attention and we’re here to support them around the clock either with presale enquiries or after sales support. • We support our customers through email, live online chat and phone.

  12. Social Media • 35,000 subscriptions via SD subscription box and 85% open rate on Welcome email prior to Launch. • 13,000 Facebook “Likes”. • Daily updates and postings on Facebook about new products, questions to engage customers and information about our business.

  13. Promotions Catalogues are purely digital and found on Lasoo.

  14. Promotions EDM/Newsletter reaching over 700,000 customers twice a week.

  15. Advertising

  16. Advertising

  17. Critical Success Factors • Everything we do should satisfy a customer demand/need and should reflect the way the customer thinks. • We have simplified the website and made it more user friendly. • Back up service must be on hand when/if customers want it. • We must set expectations… and then exceed them!

  18. Questions?

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