Dealing With Emergencies At Work 101

1. Dealing With Emergencies At Work 101 Presented By: Crime Prevention Officer Kory Sneed#613 Crime Prevention Officer Jason Glenn #670 Police Dispatcher Darlene Long B1147 Police Crisis Intervention Specialist Anthony M. Pagliuca B1387

2. Dealing With Emergencies At Work 101 Presented By: Crime Prevention Officer Toni Moag #859 Crime Prevention Police Aide Sherry Cross B467 Police Dispatcher Darlene Long B1147 Police Crisis Intervention Specialist Anthony M. Pagliuca B1387

3. Learning Objectives • Identify when to call 911 and when to call 312-5000 • Understand what is expected when you call 911 • Explore what it might feel like to be the first on the scene of an incident • Understand how to safely deal with various emergencies • Learn how Police and Fire respond to dangerous scenes • Learn how to become the best possible witness 

4. When Should I Call 911? • Will it save a life? • Fire/EMS Dispatched through PFD • Will it help someone who is hurt? • Will it catch a criminal? • Are you sure? • Limited 911 lines

5. 911 Vs. Non-Emergency Line • Where is the problem? • What happened? • When • Just happened? Just discovered? • Calltaker→Dispatcher→Officers • Stay on the line? • Officer Contact

6. Being a Good Witness

7. VEHICLE DESCRIPTION “C.Y.M.B.A.L.S.” • COLOR • YEAR • MAKE • BODY STYLE • ADDITIONAL • LICENSE PLATE • STATE

8. SUSPECT DESCRIPTION • Height • Weight • Clothing • Additional: hair, eyes mustache, glasses, tattoos • Sex • Race • Age

9. Tips For Being First “On Scene” • What is the emergency? • Safe Vs. dangerous scene • Scene Safety!!!! (What the heck does that mean?) • Expect a high level of stress • Manage your safety and the safety of your participants • Take control (Fake it till you make it) • Use your available resources • Time warp • Communicate!

10. Maintaining Control During an Emergency • Panicking is contagious • It’s essential to stay calm, cool, and collected • During an incident, if possible, have staff clear out the affected area. Doing this: • Provides privacy & dignity for the victim • Allows staff to maintain control of facility • Provides a safe environment for other participants • Provides an appropriate work space for Fire/EMS

11. Where Am I? • Always know your current location • Know how to describe your location • North, East, South West? • Near the public restrooms by the lake? • Know this before you need the help • Make it a game

12. Common Emergencies

13. Vehicle Collisions • Scene safety • Call 911 • Be aware of traffic • If possible, “Block” the scene with your vehicle • Injuries? • Instruct victims to remain still • Provide first-aid (according to your training & policies)

14. Medical Emergencies • Scene safety • Call 911 • Contact the victim • Work to keep them calm • Obtain pertinent information • Are they Alert & Oriented • Has this happened before? • Do you take medication? • Is there someone we can call for you (family/friend)? • Use other staff to keep area clear • Have staff direct SPD/SFD into your building

15. Drinking in Public • Where are they at? • What are they doing? • Citizen complaints? • DO NOT approach

16. FIGHT! • Call 911 • Keep yourself & participants safe • DO NOT attempt to stop it • Family fights especially problematic

17. Where is the Fire Department? • ANY situation where violence potential exists requires SFD/EMS to stage. • You might not see them, but they are there • Essential to provide correct information • Updates • How many patients? • Has anything changed?

18. 415 @ Vista Staging Example

19. What Do I Do When Police Arrive? • Explain to the responding officers what happened and who is involved. (should be brief and to the point) • Assist with directing other first responders in if needed (SFD, Ambulances) and observers away. • Assist with providing keys and other relevant information if necessary. (addresses, etc.) • Provide police with your contact information and be prepared to give a detailed description of what occurred if a report or F/I card is generated . • Notify your Supv.

20. Witness Tips • Do not let other people influence your observations • Other witnessed may perceive and observe things differently than you. Stick to what you saw – they could be wrong! • Use references to help you describe physical traits • Suspect looked like a certain celebrity • Height and weight similar to nearby objects or people

21. TIPS • Carry your radio or cell phone • Use camera phone if it is safe to do so. • Tell the responding officers everything you can remember about the incident • Don’t leave anything out – even if you think it may seem unrelated.

22. Perception Vs. Reality • Time “standing still” very common • It may feel like it takes a loooong time for help to arrive • Inattentional blindness

24. (Just notes for me, will not be in the final product) • Regardless of what you did or did not see, you should go post your results in the comments below. A vast majority of people (if telling the truth) probably did not observe the gorilla that showed up in the middle of the basketball frenzy, this can be attributed to perceptual blindness. Now, if you are really embarrassed about your inability to see the gorilla, you may post anonymously so that you can feel like no one knows who you are. But honestly, I’m interested to know the results. And if you’ve seen this video before - state that in your comment too. This isn’t a new concept, infact even this test has been around for a while. • Perceptual blindness — including related phenomena is known as inattentional blindness and change blindness. When people are engaged in an engrossing task, such as monitoring swimmers in a pool, they often fail to notice otherwise obvious events because they happen outside the immediate focus of attention. • This is a good example of how people who have seen a car accident or a mugging can come up with such different stories - their attention can be focused on any number of visual stimuli, where they are otherwise cognitively engaged. How about talking on the cell phone? Strikingly, those involved in these crashes usually have no idea there was an object there, and cannot explain their failure to have seen it. Scarry - but I’m sure you’ve experienced the same type of thing, even if it didn’t result in an accident. Ever forget how you got from point ‘A’ to point ‘B’ or somehow can’t recall a portion of your drive home. • Real-life case studies of this blindness include drivers running over bicyclists, train engineers plowing into cars, submarine pilots surfacing under ships and airline pilots landing on other planes. In each case, the object or obstruction should have been easily noticed but was not. • Scientists have been researching this “inattentional blindness”, and other similar phenomenon - and the theory seems to be that there is no perception without attention.

25. CURRENT CRIME TRENDS • Alleyway burglaries • Burglaries from vehicles at: sporting events in parks and recreation centers, dog parks, gym lockers. • Graffiti in parks and other public locations • Criminal damage in vacant/foreclosed homes • Backflow Preventer Valve Thefts, Drain Spout Thefts.

26. Closing & Questions