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Local Service Innovation Process

Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology. Local Service Innovation Process. [ Insert Organisation Name ] [ Insert Date ]. Local Service Innovation

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Local Service Innovation Process

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  1. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Local Service Innovation Process [Insert Organisation Name] [Insert Date]

  2. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Why a Local Service Innovation Process? • ‘Better for less’ • Efficiency improvement potential much greater around improving services for most disadvantaged and excluded: • most costly to serve • most scope for future cost avoidance • Incremental change unlikely to • …meet organisational challenges • efficiency gains while maintaining or improving services • respond to assessments and inspections • ...nor improve live and life chances or most disadvantaged • More radical transformational change is required

  3. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology What is a Local Service Innovation Process? • Create space and time for employees to think about new ways of working; hold an innovation/ creative event • Bring in new perspectives; local/national from across public, private, third and academic sectors, and partnerships • Multi-discipline; bring social and technology perspectives together; look at social problems through a ‘technology lens’ • Focus on key social issues or disadvantaged groups or communities; where the potential impact of success is greatest • Follow a structured and goal orientated process: • phased with clear deliverables at each stage • output timely business cases for new ways of working

  4. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology A clear, robust, goal orientated process

  5. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Which supports …. • Action planning against targets • Performance improvement • Response to assessment and inspection reports • Improved community empowerment and engagement • Service Transformation • Improved Partnership working • Responding to equality impact assessments • Improving policy delivery

  6. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Key Theme or Challenge to be Addressed • [insert details of key theme or challenge to be addressed by social inclusion innovation process]

  7. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Project Approach • [insert details of approach to the project] • [Will external support be used? (insouce, outsource of blended - see Phase 1 Guide)] • [Who will a) plan the event b) facilitate the event c) write the workshop report d) write the project definitions e) write the business cases?] • [Who is the Senior Stakeholder who will oversee the process and make decisions at key milestones?] • [Funding and resource: how much time and resource is planned to be put into the innovation process?]

  8. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Project Timing • Initial Plan Key Milestones are: • Engage Support/ Facilitator – [insert approx date] • Theme/ Acceptance Criteria Agreed – [insert approx date] • Event Invitations and Pre-work sent – [insert approx date] • Innovation Event – [insert approx date] • Workshop Report – [insert approx date] • Solution Shortlisting Milestone – [insert approx date] • Project Definition – [insert approx date] • User and Stakeholder Testing – [insert approx date] • Project Shortlisting – [insert approx date] • Business Case Completion – [insert approx date] • Action Decision Milestone – [insert approx date]

  9. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Immediate Next Steps • [insert next steps]

  10. Local Service Innovation Improving lives and life chances disadvantaged people and communities through the use of technology Further Reading • Innovation Process Briefing • Innovation Process Guide • Innovation Process Map and Resource Toolkit • Case Studies of Similar Processes

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