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Nadine Rosenthal, Chair, Learning Assistance Department City College of San Francisco

Listening to our Students, Tutors, and Faculty: Applying assessment results to Learning Assistance Center program improvement. Nadine Rosenthal, Chair, Learning Assistance Department City College of San Francisco 50 Phelan Avenue, R207, San Francisco, CA 94112 nrosenth@ccsf.edu

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Nadine Rosenthal, Chair, Learning Assistance Department City College of San Francisco

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  1. Listening to our Students, Tutors, and Faculty:Applying assessment results to Learning Assistance Center program improvement Nadine Rosenthal, Chair, Learning Assistance Department City College of San Francisco 50 Phelan Avenue, R207, San Francisco, CA 94112 nrosenth@ccsf.edu 415.452.5505 Spring 2003

  2. Learning Assistance Center Mission Statement Mission Statement Learning Assistance Department Our mission is to provide a supportive environment that promotes active learning and encourages collaboration among members of our diverse community. Toward this goal, we assist students in achieving their academic, vocational, and personal goals through our academic-support program offerings: college success courses and workshops, peer-cooperative small groups, student-centered peer and professional tutoring, and open-access computer labs. Student Learning Outcome College Success Courses Students in our college and career courses learn to apply a variety of active learning strategies to their personal growth and values, academic study skills, critical and creative reasoning proficiency, and career exploration and development.

  3. Assessment Tools Slide # • Faculty • SWOT Analysis 4 • Faculty Needs Survey 5-6 • Student • Student Needs Survey 7 • L.A.C. Student Evaluation 8-9 • Tutor • Tutor Learning Outcomes 10 • VTEA Learning Outcomes 11-12 • Office of Research & Planning • Algebra Survey 13 • Morale Survey 14-17 • FTES/WSCH/Positive Attendance 18

  4. SWOT Analysis SWOT Analysis is an effective way of identifying Strengths and Weaknesses of the LAC, and of examining the Opportunities and Threats the LAC may face. This analysis using the SWOT framework will enable us to focus our activities into areas where we are strong, and where the greatest opportunities lie.

  5. Learning Assistance CenterFaculty Needs Survey – 1st slide

  6. Learning Assistance CenterFaculty Needs Survey – 2nd slide

  7. Learning Assistance CenterStudent Needs Survey

  8. Learning Assistance Center Student Evaluation – 1st slide

  9. Learning Assistance Center Student Evaluation – 2nd slide CCSF Learning Assistance Center Student Evaluation Survey: Results Of 47 surveys completed during the 15th week of the Spring 04 semester: • 22 students are studying towards a 4-year degree and 18 students are studying towards a 2-year degree. • 46 students agreed that their Learning Assistance Center experience usually/often helped towards their goal. • 45 students agreed that their Learning Assistance Center experience helped them succeed in their courses. • 10 students expected a grade of A or B BEFORE using the Learning Assistance Center, while 39 students expected a grade of A or B AFTER using the Learning Assistance Center. • The Learning Assistance Center usually/often helped students • Develop job skills – 27 • Organize time – 24 • Practice problem-solving skills – 36 • Recognize areas for improvement – 36 • Add new information to current knowledge – 41

  10. Learning Outcomes in Tutor Training Courses Tutor Learning Outcomes By the end of the semester, you will have • Tutored students for a minimum of 25 hours By the end of this course you will be able to • Demonstrate your ability to use effective techniques in your tutoring/mentoring sessions, and • Evaluate your challenges and successes in tutoring. Homework Assignment: A Case Study where you will address the above learning Outcomes. • Describe one tutoring session you completed with a student this semester from the first “hello” to the last “good-bye.” • Include an analysis of techniques you used in this session, including techniques listed on the next page: roles, responsibilities, processes, questioning, independent learning, direct study, positive reinforcement, listening, student verbalization, learning styles and strategies, problem solving, and diversity issues. • Evaluate on your challenges and successes while using the techniques: Why did they work or not work? • What techniques do you hope to further develop as you continue to tutor? An analysis of your outcomes in this course. • During your first tutor training session you wrote your definition of tutoring. You continued to update your definition at the end of each session. Now, write your current definition of tutoring by discussing how it has developed through the course of this semester. What did you learn this semester that you will take away with you for future personal use?

  11. Learning Outcomes: VTEA Tutors – 1st slide VTEA Student Learning Outcomes LERN 10: Introduction to Tutoring – One-Unit course At the first class session of LERN 10: Introduction to Tutoring, Spring 04, I asked my students, all of whom had been hired as tutors in the Learning Assistance Center, the following question: “What are your goals for tutoring this semester?” At the end of the semester, after tutoring for 15 weeks, I asked the following questions: “How has your tutoring developed from your initial tutoring sessions?” “What did you learn this semester that you will apply to your future education and career?” Responses are on the next slide.

  12. Learning Outcomes: VTEA Tutors – 2nd slide Microbiology and Physiology Tutor: Pre: My goal is to help other students…myself…improve my skills…challenge myself… Post: My goal became learning how to talk less, yet explain more… grouping students for the best discussions…using different learning styles for different students. Nursing Chemistry (CHEM 32)Tutor: Pre: My goal is to help others and understand the material better…work on my communication skills…meet people….build my self-esteem and self confidence Post: I am now better at managing my time in the sessions…being a leader…listen actively…sense of accomplishment. Anatomy (ANAT 25) Tutor: Pre: I want to help lost of people…get a sense of self-worth… Post: Tutoring is a heart-warming experience…I’ve made a difference…meet diverse set of students…increased my ability to adapt myself. Accounting ACCT 1) Tutor: Pre: Mygoal is to achieve self-confidence…be more competent. Post: I learned that my students were my teachers…I learned through their questions…amazed at how appreciative students were.

  13. Algebra Study Algebra Students: Tutoring Works! • You WILL PASS Math 840 with 1-2 hours of tutoring each week. • That’s only 15-30 hours of tutoring during the semester.

  14. Faculty-Staff Morale Survey – 1st Slidehttp://research.ccsf.edu/Surveys.asp Learning Assistance Center Survey The purpose of this survey is to assess morale.  Please respond to the following questions candidly.  Responses are anonymous and only group data will be reported.(For the purposes of this questionnaire, supervisor means immediate and most frequent supervisor.) CCSF Surveys can be found at http://research.ccsf.edu/Surveys.asp

  15. Faculty-Staff Morale Survey – 2nd Slide

  16. Faculty-Staff Morale Survey – 3rd Slide

  17. Faculty-Staff Morale Survey – 4th Slide

  18. Learning Assistance DepartmentFTES – WSCH Report

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