Product excellence

1. Product excellence By Ben and Mharlotte

2. 10 points on Why do Thorpe Park have product excellence? • Products excellence is to ensure that guests have a memorable day at Thorpe Park • The team is dedicated to listening to the customers comments and making sure the park lives up to their expectation • Pre visit – disabled groups contact guests services team before the visit to arrange the days prior to arriving to the park • All disabled access passes are logged on to a exclusive data base and a team is responsible for fully being guest with disability's and their cares on how to use the park • Post visit – as the rides at Thorpe park are fast, extreme and go upside down, regrettably sometimes they lose personal items from their pockets.

3. The guest services team has the job if matching the reported lost item with recovered property from the ride areas before reuniting it with the guests. Last year nearly 2500 items were recovered. • On the day – it is essential for the improvement and growth of the businesses that we listen to feedback from our guests and if possible resolved immediately. • The team then informs the relevant department so that great work can be recognized or improvements can be made. • maintaining high standards of guest satisfaction is important, and by monitoring and acting on feedback we are able to maintain and improve this standard. • Guests services offer advice and provide information to help guests get the most out of their day.