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Journey to Product Excellence

Journey to Product Excellence. Shawna Wilkerson Sr. Product Manager. Topics. Operational Excellence Projects, Impact and Timing Process Standardization and accountability Design Excellence Improvements. Six Sigma methods. Method. Utilized for. Lean Thinking. Inventory Reduction

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Journey to Product Excellence

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  1. Journey to Product Excellence Shawna Wilkerson Sr. Product Manager

  2. Topics • Operational Excellence Projects, Impact and Timing • Process Standardization and accountability • Design Excellence Improvements

  3. Six Sigma methods Method Utilized for . . . Lean Thinking • Inventory Reduction • Cycle Time Reduction • Removing non-value-added steps • Removing Waste Six Sigma (DMAIC) • Improving Existing Products/Processes and Services • Root Causes, • Eliminating Defects Current Products Design Excellence • New Products, Processes and Services • Designing new systems when Incremental Improvement Cannot Close the Gap • Using DFSS tools, including strong VOC rigor to design for differentiation Future Products

  4. DET Project Successes

  5. Projects Near Realization

  6. New Projects

  7. Topics • Operational Excellence Projects, Impact and Timing • Process Standardization and accountability • Design Excellence Improvements

  8. Global Development Process: New System Approach Compliance Harmonization • FDA • HIPAA • ISO CTS Product Development Operational Excellence New GDP Actual Practice

  9. GDP: Key Enhancements • Scaling Concept – Risk based • Risk Management throughout • New Phase 0 – Concept Generation • Updated Phase 1 – Concept Definition • To include Validation of User Needs • Shifting Activities Earlier in the process • Recognize system planning process needs • Greater Emphasis System Design and Architecture • Stable Product Requirements at end of Phase 2 • Release-ready by end of Phase 3 • Design Transfer planning and execution • Phase 6 – End of Life • Control Points and Effectiveness Checks

  10. Topics • Operational Excellence Projects, Impact and Timing • Process Standardization and accountability • Design Excellence Improvements

  11. DEx : Moving Beyond Process Entitlement Process Improvements with Design Excellence (DEx ) 6 5 DEx Benefit 4 Z (s) 3 Process Improvements Only (Process Entitlement) 2 1 0 Time DEx is essential to meet quality goals DEx Moves Us Beyond Improving Existing Designs and Processes

  12. FROM: Evolving Requirements Design Rework and Tweaking Build and Test iterations Measurement “Test in” Quality TO: CTQ Flow down from Customer Expectations Control Critical Design Parameters Modeling and Simulation with Design and Process Capability Flow-up Statistical Quality Prediction “Design in” Quality Moving from Reactive to Predictive Reactive Design Quality Predictive Design Quality Transition to ...

  13. Timeline • Core improvements are included in new Global Development Process • Teams are following these principles –you will see them in tomorrow’s new products • We will also train 1st wave of Design Excellence Belts - Oct 08 – “Expert Engineers” to deep dive on the most critical design issues

  14. Medication Dispensing Future • Focus on improving patient safety • Significantly improve clinician workflow and ease of use • Significantly improve reliability and quality • Lower the total cost of ownership for customers • Unified medication and supply dispensing offering

  15. Next Gen DispensingConcepts • Med and Supply • Total Inventory Management • Refrigerated Medications • Patient Specific and Odd-ball medications • Tissues and Biologics • High cost supplies (RFID) • Single Platform • Leverage common design principles • Maximize common / interchangeable components • Common underlying infrastructure/architecture / data model • World-Class User Experience • Intuitive • Useful / Usable / Desirable • Simple / Safe / Familiar • Advanced Information & Analytics • Normalized Data • IDN Support • Improved actionable reporting capabilities

  16. Hallway/ Care Pod Med Room Outside Room In Room Next Generation: The Medication Management Continuum The four medication storage options above may be mixed and matched for use throughout a healthcare facility to support specific needs of different care areas With this system, the modular units have flexible capacity to meet location and potential facility constraints Cardinal Health may not make this product available for commercial sale.

  17. Next Gen DispensingConcepts At remote locations such as the nurses desk, any PC or handheld, nurses can plan their medication administration tasks in advance by accessing med-related information and also queue up meds for dispensing before going to a dispensing cabinet Cardinal Health may not make this product available for commercial sale.

  18. Next Gen DispensingConcepts

  19. Questions?

  20. Enhancements and Wish List Discussion • Group

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