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National Learner Satisfaction Survey 2015-2016 Analysis

Explore key findings and detailed results from the Learner Satisfaction Survey 2015-2016 national data. The report covers satisfaction levels, recommendation likelihood, and analysis by various learner variables.

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National Learner Satisfaction Survey 2015-2016 Analysis

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  1. Learner Satisfaction Survey 2015 to 2016 National Results August 2016

  2. Introduction 01

  3. Learner Satisfaction 2015 to 2016 • The Learner Satisfaction Survey 2015 to 2016 (Version 8) took place between November 2015 and March 2016. • The survey was open to all Skills Funding Agency, Education Funding Agency funded learners or those with a 24+ Advanced Learner Loan. Those learners aged under 16, on Offenders' Learning and Skills Service (OLASS) or on Community Learning provision were excluded. Approximately 1.7 million learners were eligible to take part in the survey. • 344,499 learners submitted a valid response. • 96.3% of survey responses were submitted online and the remainder on paper questionnaires.

  4. Learner Satisfaction 2015 to 2016 • There were 325,467 valid responses which were linked to the Individualised Learner Record (ILR). • The ILR was used to establish key learner and course characteristics of the respondents. Only these matched responses have been included in the Learner Satisfaction National Results 2015 to 2016.

  5. Response Rate • The overall response rate was 18.9%* and the overall confidence interval was 0.1%. *These figures are based on responses matched to the ILR against all eligible learners for the survey.

  6. Response Rate *These figures are based on responses matched to the ILR against all eligible learners for the survey.

  7. Spread of Responses • All of the results shown in this report are unweighted and are based on responses received.

  8. Spread of Responses

  9. Learner Satisfaction 2015 to 2016 • The Learner Satisfaction survey has seven questions where learners are asked to rate various aspects of their course, learning programme or training programme on a scale of 0 to 10 where 0 is ‘very dissatisfied’ and 10 is ‘very satisfied’. • Learners were also asked ‘How likely is it that you would recommend the learning provider to friends or family?’. Learners could respond with the options of ‘Extremely Likely’, ‘Likely’, ‘Neither Likely nor Unlikely’, ‘Unlikely’, or ‘Extremely Unlikely’.

  10. Learner Satisfaction 2015 to 2016 • The questions on the Learner Satisfaction Survey are: • How satisfied or dissatisfied are you with the teaching on your course/programme? • How satisfied or dissatisfied are you with the way staff treat you? • How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? • How satisfied or dissatisfied are you with the support you get on this course/programme? • How satisfied or dissatisfied are you that the course/programme is meeting your expectations? • How satisfied or dissatisfied are you that your learning provider responds to the views of learners? • Overall, how satisfied or dissatisfied are you with your learning provider? • How likely is it that you would recommend the learning provider to friends or family?

  11. Learner Satisfaction 2015 to 2016 • The report includes analysis of responses to each of the survey questions by the following variables: • Age band and sex • Highest level of study • Deprivation • Funding stream • Provider type and size • Ofsted grade • Local Enterprise Partnership (LEP) area • Sector Subject Area (SSA Tier 1) - Question 7 & 8 only • Apprenticeship Framework by SSA Tier 2 - Question 7 & 8 only.

  12. Learner Satisfaction 2015 to 2016 • Charts and tables in the report are based on survey responses which have been linked to the ILR. • The charts in the report show the average (mean) scores and the percentage of learners who gave a score of 8 or higher. • Subject scores are based on learners who are studying for at least 80% of their time in a particular subject area or the main framework aim for learners on an Apprenticeship. • All differences highlighted between groups in Key Findings are statistically significant (at the 95% Confidence Level).

  13. Summary of Results (1)

  14. Summary of Results (2) How likely is it that you would recommend the learning provider to friends or family?

  15. Summary of Results • 74% of respondents gave a score of 8 or higher when asked how satisfied or dissatisfied they were with their learning provider. • 74% of respondents gave a score of 8 or higher when asked how satisfied or dissatisfied they were with the teaching on their course or programme. • The lowest satisfaction score was for the advice about what to do after the course has finished (67% gave a score of 8 or higher). • 81% of respondents were ‘Extremely Likely’ (35%) or ‘Likely’ (46%) to recommend the learning provider to friends or family.

  16. Results Analysis • The following sections shows the results from each of the 8 survey questions in detail.

  17. Question 1: How satisfied or dissatisfied are you with the teaching on your course/programme? 02

  18. Key Findings 1 • Older learners tended to be more satisfied with the teaching on their course or programme. 91% of those respondents aged 60 and over gave a score of 8 or higher compared to 68% of respondents aged 16-18. • Satisfaction with the teaching decreases as Level of learning increases. Learners studying at Entry Level gave the highest satisfaction rating whereas Level 3+ learners gave the lowest rating. • Adult workplace learners were the most satisfied with the teaching on their course/programme and 16-18 classroom learners were the least satisfied.

  19. Key Findings 2 • the proportion of learners satisfied with the teaching on their course/programme increases slightly as learner deprivation increases, with a higher proportion of learners from the most disadvantaged learner groups scoring 8 or higher than the least deprived. • Learners who lived in the Liverpool City Region, North Eastern and Tees Valley LEP areas had the highest satisfaction rating with 82% scoring 8 or higher. The lowest satisfaction rating was given by learners living in the Northamptonshire LEP Area with just 63% scoring 8 or higher.

  20. Age Band and Sex How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  21. Learner’s Highest Level How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  22. Learner Deprivation How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  23. Funding Stream How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  24. Provider Type & Size How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  25. OFSTED Grade How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  26. LEP Areas (1) How satisfied or dissatisfied are you with the teaching on your course/programme?

  27. LEP Areas (2) How satisfied or dissatisfied are you with the teaching on your course/programme? Learner Satisfaction 2015 to 2016

  28. Question 2: How satisfied or dissatisfied are you with the way staff treat you? 03

  29. Key Findings 1 • Older respondents were more likely to be satisfied with the way staff treated them. 75% of respondents aged 16-18 gave a score of 8 or more compared to well above 90% of those aged 25 and over. • Respondents who lived in areas of higher deprivation tended to give higher satisfaction scores in comparison to those in less deprived areas.

  30. Key Findings 2 • 86% of respondents taking 16-18 Apprenticeships gave a score of 8 or higher compared to 73% of 16-18 classroom based learners. Satisfaction levels were also higher among adults taking 19+ Apprenticeships compared to those taking 19+ classroom learning.

  31. Age Band and Sex How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  32. Learner’s Highest Level How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  33. Learner Deprivation How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  34. Funding Stream How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  35. Provider Type & Size How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  36. OFSTED Grade How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  37. LEP Areas (1) How satisfied or dissatisfied are you with the way staff treat you?

  38. LEP Areas (2) How satisfied or dissatisfied are you with the way staff treat you? Learner Satisfaction 2015 to 2016

  39. Question 3: How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? 04

  40. Key Findings 1 • 60% of respondents aged 16-18 and 70% of 19-24 year olds gave a score of 8 or more when rating the advice they have been given about what they could do after their course or programme. This compares with over 80% of those aged 25 and older. • Learners on higher level courses were the least satisfied with the advice they have been given with 61% of Level 3+ learners giving a score of 8 or higher. This compares with 81% for Entry Level Learners.

  41. Key Findings 2 • Respondents living in more deprived areas were more satisfied with the advice they have been given about what they can do after their course or programme than those living in less deprived areas. • College learners were less likely than those studying at other types of organisation to give a satisfaction score of 8 or higher.

  42. Age Band and Sex How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  43. Learner’s Highest Level How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  44. Learner Deprivation How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  45. Funding Stream How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  46. Provider Type & Size How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  47. OFSTED Grade How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  48. LEP Areas (1) How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme?

  49. LEP Areas (2) How satisfied or dissatisfied are you with the advice you have been given about what you can do after this course/programme? Learner Satisfaction 2015 to 2016

  50. Question 4: How satisfied or dissatisfied are you with the support you get on this course/programme? 05

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