Addressing the Increasing Demand for Student Services

1. Addressing the Increasing Demand for StudentServices Susan Mangold Kutztown University Karla Fonner Slippery Rock University

2. About the presenters Both presenters work at public, state institutions that are part of the Pennsylvania State System of Higher Education (PASSHE). Both institutions are rural and enroll approximately 8,500 students. • Susan Mangoldworks as the Student Assistant Coordinator in the Dean of Students office at Kutztown University. • Karla Fonner works as the Director of Student Support in the Office of the Associate Provost for Student Success at Slippery Rock University. NOTE: Content in this presentation includes information gained from a presentation for Kutztown University by the Educational Advisory Board (EAB), a national research company supporting higher education. Their research is conducted nationally with public and private institutions of varying sizes. Brown, L. (December, 2017). Managing the Escalating Demand for Mental Health Services. Presented at Kutztown University, Kutztown, PA.

3. Recent Trends 1Brown, L. (December, 2017). Managing the Escalating Demand for Mental Health Services. Presented at Kutztown University, Kutztown, PA.

4. Why the increased demand?

5. What students bring to college

6. Newer challenges

7. Societal Impacts

8. How to manage? EAB2 concludes from their research that increased staffing is not the answer. Universities must: • Re-think what and how counseling services are provided • Prioritize quick access for all students This starts with: • Clearly defining the scope of care provided by the university/counseling center • Differentiating between • High-need students • Students with short-term needs • Low-risk students 2 Brown, L. (December, 2017). Managing the Escalating Demand for Mental Health Services. Presented at Kutztown University, Kutztown, PA.

9. EAB3 Recommends 3 Brown, L. (December, 2017). Managing the Escalating Demand for Mental Health Services. Presented at Kutztown University, Kutztown, PA.

10. Strategies at Kutztown University Up Front • Developing a letter to go to new students/parents re: scope of services • Conversation at orientation regarding scope of services • Encourage parents to develop a plan for ongoing care in the community In the Counseling Center • Consideration/use of more therapy groups • Reserving hours for crisis • Working to develop a more effective protocol for referrals • Working to establish a case management position

11. More Strategies at KU Outside the Counseling Center • Established a MindKare kiosk: provides self-screening of mental health issues, downloadable information and resources to help • Developed BearKit within the KU mobile app that provides information and resources for a variety of concerns • Established a part-time Health Coach position in Health Services that meets with students to find and schedule off-campus referrals that accept the students’ insurance • Partnered with Haven Behavioral Hospital to present “Chat Café,” a series of open workshops dealing with resiliency, healthy relationships, and mental health awareness

12. Strategies at Slippery Rock University

13. Avoiding Split Treatment Issues -Treatment Team Approach • Residence Life; Health Service; Counseling Center; Behavioral Intervention Team; Success Coaches; Disability Services; Outside Services • Informed Consent Statement • Transparency with the student • Training, Training and More Training • Residence Life Curriculum • New Faculty and Staff Orientation • MySru (portal) video series

14. Discussion/Questions