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Week Five Lecture Notes

Week Five Lecture Notes. Darcy B. Tannehill , Ed.D . CAS Graduate and Professional Programs and Information Technology and Human Resources. CAS Graduate and Professional Student Programs In the past most services were designed to support undergraduate students 1990s started graduate focus

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Week Five Lecture Notes

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  1. Week Five Lecture Notes Darcy B. Tannehill, Ed.D.

  2. CAS Graduate and Professional Programs and Information Technology and Human Resources • CAS Graduate and Professional Student Programs • In the past most services were designed to support undergraduate students • 1990s started graduate focus • Graduate students have different needs from undergraduate students • Ex: student services not needed for social integration

  3. Information Technology • Changes in technology have caused student affairs to have different practices • Students demand efficiency • Institutions must have dynamic websites • IT staff must provide great service • Student expectations are greater • Student conduct issues: • Harassing emails • Internet abuse and addiction

  4. Information Technology • Distance education requires different student services and support • Hardware and software considerations • Communication usage • Information retrieval • Security concerns • Hand held devices

  5. Managing Human Resources • Assisting employees to: • Be successful • Master competencies • Understand and cope • Continue learning and gain professional development

  6. Managing Human Resources • Explicit and implicit values • Fairness • Equality • Motivation • Recognizing talents • Talent development • Assess basic skills and knowledge • Design learning and performance objectives

  7. Managing Human Resources • Focus on change and improvement in employees’ performance • Recognize and reward achievement • Train employees for leadership roles • Measure learning and development outcomes • Staff development • Provide a common ground of knowledge and skills • Nature and history of institution • Student affairs goals, policies, and procedures

  8. Managing Human Resources • Characteristics of students served • Ethical standards of practice • Communication skills • Leadership skills • Time management skills • Supervision • Notice good work • Maintain a personal touch • Communicate shared and personal values • Provide leadership that functions with the team (synergistic) • Recognize and handle burnout and stress

  9. Managing Human Resources • Where to managers fail • Underestimate personnel issues • Rewarding wrong behavior • Pursuing a task without any vision • Pursuing vision without a task • Failing to see leadership as a service • Ignoring your own advice

  10. References • Komives, S.F. and Woodard, D. B., Jr. (Eds). (2004). Student Services: A Handbook for the profession. San Francisco: Jossey-Bass. • Miller, T. K. (Ed.). (2002). The CAS Book of Professional Standards for Higher Education. Washington, D.C.: Council for the Advancement of Standards.

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