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Mental Health Training for the Emergency Services Dispatcher

Mental Health Training for the Emergency Services Dispatcher. WHY IS THE TRAINING BEING DEVELOPED?. New York State / New York City Mental Health – Criminal Justice Panel Report (6/08)

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Mental Health Training for the Emergency Services Dispatcher

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  1. Mental Health Training for the Emergency Services Dispatcher

  2. WHY IS THE TRAINING BEING DEVELOPED? • New York State / New York City Mental Health – Criminal Justice Panel Report (6/08) • Collaboration between DOS, OMH, DCJS, NYPD, Chiefs of Police Association, Sheriffs’ Association, 911 Coordinators Association, Mental Hygiene Directors Association.

  3. WHY IS MENTAL HEALTH TRAINING IMPORTANT TO DISPATCHERS? • Encounters account for a significant percentage of law enforcement contacts • Maximize safety • Use judgment effectively

  4. GOAL – TO PREPARE DISPATCHERS TO: • Identify emotionally disturbed persons and mentally ill persons • Handle situations involving them safely and effectively

  5. PRINCIPLES OF THIS TRAINING • Well-trained dispatchers can effectively assist in the response to an EDP • Effective police response can assist a person with mental illness in his/her recovery • Effective police response may assist in diverting a person with mental illness from the criminal justice system, when appropriate

  6. Molly Bates – DCJS Donald Fischer – DOS OFPC Joseph Grube – Sheriff’s Assoc. Cattaraugus Co. S.O. Vincent Guerriera – NYPD Paul LeBlanc – Mental Hygiene Dir. Assoc. Dr. Liwen Lee – OMH Jerry Miller – DCJS Andrew Pohl – DOS OFPC Anthony Russo – NYPD Margaret Ryan – Chief’s Assoc. Dryden P.D. Marilyn Schrader – DOS OFPC Sandra Smith – 9-1-1 Coordinators Assoc. Yates Co. Mark Spawn – Chief’s Assoc. Rachel Vandeusen – NYSP Anne Zweiman – NYC DMH WORK GROUP MEMBERS

  7. THE PROCESS • The work group met on 9/30 & 10/1 at DCJS • A review of the current curriculum was presented by DOS – OFPC • The work group members felt that an update and an enhancement of Section 05 – Telephone of the Emergency Services Dispatch course (slides 89 – 121) would meet the objective of the Panel Report.

  8. TRAINING MODULES • Module 1 – Background on Mental Illness and the relationship to the C.J. community • Module 2 – What is a Crisis Intervention Team • Module 3 – Mentally Ill vs. Emotionally Disturbed

  9. TRAINING MODULES • Module 4 – Categories of Mental Illness • Module 5 – Indicators of Mental Illness • Module 6 – Communication Skills for calls for service related to Mentally Ill and Emotionally Disturbed individuals

  10. LEARNING OBJECTIVES Learning Objectives.doc

  11. QUESTIONS ?

  12. CONTACT INFORMATION Jerry Miller NYS Division of Criminal Justice Services Office of Public Safety 4 Tower Place, Albany NY 12203 518.485.7594 gerard.miller@dcjs.state.ny.us

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