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Quality in Financial Services: Unveiling UCS Core Values and Strategies

Analyzing AT&T Universal Card Services' core values, quality in financial services, measurement, compensation, and problem-solving systems. Explore stress levels and HR challenges in similar organizations.

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Quality in Financial Services: Unveiling UCS Core Values and Strategies

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  1. Quality and OperationsManagement MS&E 269 “AT&T Universal Card Services”

  2. Case Background Core Values

  3. What is the Underlying Theme? What Are Similar Organizations?

  4. How Would You Define Qualityin Financial Services?

  5. The UCS Approach • Measurement • Compensation • Problem-Solving / Improvement Systems

  6. Is This a Stressful Organization?Issues in Human Resource Management

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