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Listening

Listening. Definitions:. Hearing: a physical process of receiving sound. Listening: a mental process of attending to and giving meaning to what we hear. Barriers of Listening. Not concentrating Listening to details rather than the main thought Assuming we know what the speaker will say

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Listening

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  1. Listening

  2. Definitions: • Hearing: • a physical process of receiving sound.

  3. Listening: • a mental process of attending to and giving meaning to what we hear.

  4. Barriers of Listening • Not concentrating • Listening to details rather than the main thought • Assuming we know what the speaker will say • Being distracted by delivery or appearance Lucas

  5. Using a passive approach • Allowing distractions from “noise” • Not relating to topic • Experiencing message overload

  6. Message Overload: Too much information in too short of time using too few channels.

  7. Reasons for Listening: • Information • Critique/evaluation • Social/enjoyment • Empathic Lucas

  8. Information • What is it? • Listening for the purpose of being able to accurately recall what you have heard. • When is it used?

  9. How is it done? • Concentrate • Listen actively • Use thought speed time • Resist distractions • Don’t prejudge speaker • Keep an open mind

  10. Take notes efficiently • Look at the speaker • Offer feedback • Focus your listening • Main points • Evidence • Techniques

  11. Critical / Evaluation • What is it? • Listening for the purpose of making a value judgment When is it used?

  12. How is it done? • Become aware of personal biases • Learn about the speaker • purpose? • Background • Qualifications

  13. Be aware of nonverbal influences • Analyze reasoning, evidence, and sources • Apply tests of logic • Understand before you decide • Be aware of unethical persuasive techniques

  14. Social / Enjoyment • What is it? • Listening to build relationships or to appreciate • How is it done?

  15. Empathic • What is it? • Listening for the purpose of understanding another person’s thoughts or feelings. When is it used?

  16. Do not judge • Do not interrupt • Ask questions • Be “fully present” • Paraphrase (Mirroring) • Know when to get professional help

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