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Employee Training

Employee Training. Presented By:. Paper. Technology has not eliminated this risks Dumpster divers Mobile phones with cameras Opportunist Expectations Use appropriate shred bins Secure and empty personal bins daily Remove paper from printers/faxes/common areas as quickly as possible

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Employee Training

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  1. Employee Training Presented By:

  2. Paper • Technology has not eliminated this risks • Dumpster divers • Mobile phones with cameras • Opportunist • Expectations • Use appropriate shred bins • Secure and empty personal bins daily • Remove paper from printers/faxes/common areas as quickly as possible • Clean desk: • Keep NPI out of site from public

  3. Verbal Communication • Discussions containing NPI should be conducted in appropriate locations at appropriate volume • Follow documented steps for authenticating users over phone • What info can be communicated • What is verification process • What to do if call is suspicious

  4. Pretexting/Social Engineering • Illegally gain access to customer information • Methods: • Impersonating • A customer • Another official within your institution • Another institution • Government regulatory agency • Law enforcement • Red Flag (ID Theft) Rules

  5. Pretext Continued • Indicators: • Requesting address change • Missing information • Calls placed from numbers different than those listed on account • Callers reluctant or refuse to give a call-back number • Odd request • Aggressive callers • Talkative callers • Absentminded callers

  6. External Personnel • IT, HVAC, Printers, Plumbing, etc. • Verify • Log (have IT committee review) • Escort/Accompany

  7. Desk • Public accessible areas • Monitor placement • Clean desk • Lock drawers • Remove keys • Hide passwords • Lower level offices • Blinds • Monitor placement

  8. Devices • Work purpose only • Employee only • No friends or family • No removable drives (USB drives) • Unless prior approval • Follow appropriate encryption policies • Follow proper use policy - do not install any software (or hardware) without prior approval • Includes iPods, MP3 players, etc. • iTunes, WeatherBug, etc.

  9. Mobile Devices • Mobile Policy Review • Must sign before using • Devices must be password protected • Devices must support and use idle time lockout • Must report lost/stolen devices immediately • Tracking capability • Remote wipe capability • Encrypted storage

  10. Laptops • Laptops removed from office • Work purposes only • No personal Internet browsing • Web browsing is primary way for device to be compromised • No one else allowed to use (friends/family) • Do not leave in car • Do not check at airport • Do not store passwords with device • Encrypted storage

  11. Email • Follow (manual and automatic) encryption practices if message contains NPI • Attachments - Receiving • Never open from unknown source • Never open from known source but in unsolicited email • Attachments - Sending • Do not use for personal use • Do not forward jokes, chain letters, etc. • Links • Never open from unknown source • Never open if unexpected from known source • Familiarize yourself with common phishing attacks

  12. Social Media • Do not access social media at work • Unless authorized to manage institution’s social media sites • Do not post information about financial institution on social media unless preapproved • Be careful of what information you share • Check security settings under “Settings” or “Options” menus to limit access to personal information

  13. Passwords • Passwords key to security success • Weak or shared passwords open up vulnerabilities • Grant access to computers and programs • Can not be shared, written down, sitting out

  14. Poor Passwords • Contain less than 8 characters • Word found in the dictionary • Names of pets, family, friends, characters • Birthdays or other personal dates • Phone numbers • Addresses • Any of the above spelled backwards or preceded/followed by a digit

  15. Good Passwords • Contain upper and lower case character • Contain digits and punctuation characters • Have no personal information (family/pets/etc) • Should change on regular basis (e.g. 60 days) • Not be a word, slang, or jargon

  16. Other Considerations • Do not use same password for personal and business applications • When possible do not use the same password for multiple sites, applications, programs, etc. • Do not share with secretary, family members, friends

  17. Password Don’ts • Don't reveal a password over the phone to ANYONE • Don't reveal a password in an email message • Don't reveal a password to the boss • Don't talk about a password in front of others • Don't hint at the format of a password (e.g. "my family name") • Don't reveal a password on questionnaires or security forms • Don't share a password with family members • Don't reveal a password to co-workers while on vacation

  18. Passphrases • Consider using passphrases • Good because contain several words with usually a high number of characters, upper/lower case and punctuation. • Sample passphrase • "TheTrafficOnThe101InTheMorningIsBad!" • “I’mAlwaysLateToWork!”

  19. Letter Substitution • Another good option is letter substitution

  20. Letter Substitution • JohnySmith = J()hny$m!+h • Combine a passphrase with letter substitution for a really strong password • ILoveMyBoss becomes !10v3MyB()$$ • Which do you think is harder to break?

  21. Password Safe • Consider a password management program • Find one that encrypts passwords and is trusted • One free program is Password Safe • http://passwordsafe.sourceforge.net/

  22. Incident Response Steps • Detail steps • Detail personnel in steps • Review centralized place where all appropriate documentation is maintained

  23. More Resources • Phishing: • http://www.occ.gov/topics/consumer-protection/fraud-resources/internet-pirates.html • Info Security Video: • http://www.ftc.gov/bcp/edu/multimedia/interactive/infosecurity/index.html

  24. Questions

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