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Installed Base Transformation Program Reasons to migrate to Office Communication Solutions

Installed Base Transformation Program Reasons to migrate to Office Communication Solutions. May, 2009. A Huge Alcatel Installed Base (1). Still some very old systems running Opus 4100 Telic 1600 (mainly France) 12M lines of previous generation solution A4200 sold

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Installed Base Transformation Program Reasons to migrate to Office Communication Solutions

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  1. Installed Base Transformation ProgramReasons to migrate to Office Communication Solutions May, 2009

  2. A Huge Alcatel Installed Base (1) • Still some very old systems running • Opus 4100 • Telic 1600 (mainly France) • 12M lines of previous generation solution A4200 sold • A4210, A4200C, A4200D, A4200D Small, A4200E, Alcatel Office • Big part of these systems not yet replaced • Outdating wired and wireless terminals • Alcatel-Lucent is not supporting these systems & terminals anymore • No support, no repair, no maintenance, no spare parts

  3. A Huge Alcatel Installed Base (2) • A real business opportunity to move to Office Communication Solutions • A more powerful and performing technology • A feature-rich and cost saving solution • The most complete and compelling solution on the market place to answer the SMB needs • Voice, Data, Internet, Applications • One single vendor with consistent and unified processes and tools • One-stop shopping

  4. Reasons to move to OCS • 1. Provide the customer the benefits of a reliable and cost-effective IP technology • IP telephony • One single converged infrastructure for voice and data • Better user experience with the IP Touch 8-Series range of IP terminals • IP trunking • One single access for voice and Internet • Flat rates for voice communications

  5. Reasons to move to OCS • 2. A powerful on-site & off-site mobility solution • Integration of the GSM fleet in the company communication environment with cost savings, better user experience and more features • One number solution, Advanced Cellular Extension client • Push Mobile for real-time email, calendar & contacts synchronization • A set of remote/home worker solutions • Retrieve the complete office desktop environment at home, in hotel, on the road, in a secured way • A richer on-site mobility offering • DECT & VoWLAN • A new range of mobile terminals with better user experience

  6. Reasons to move to OCS • 3. Professional collaboration solutions • To work more efficiently in team or project environments • To share information and knowledge with colleagues, partners, customers • Files, emails, agenda, contacts, tasks • Voice and data conferencing to save on time and travels • Interactive, real-time and multiple party • A set of solutions available for both on-site & off-site situations • MyTeamwork Office Edition, PIMphony Team, Virtual Desktop, Mobile Virtual Desktop, Push Mobile

  7. Reasons to move to OCS • 4. An improved company greeting and customers telephone answer • Never leave a call unanswered • Record and archive sensitive calls • Intelligent, flexible and customized call routing and distribution • Present the call to the most appropriate or skilled employee • Provide VIP welcome • Minimize and reduce waiting time • A rich set of solutions for company-wide or user-focused greeting • Improved voice mail, improved auto-attendant, personal assistant, call center

  8. Reasons to move to OCS • 5. Provide employees the tools to improve their productivity • Improve the employee’s desktop environment with PC-based communication tools • PC-based telephony & click to call, call log, visual mailbox, contact card pop-up, extended repertories • Leverage usage of email client for the communication service • Unified communication, voice mail in email, fax server • A set of fat-client or web-based solutions to be used inside the company or off-site • PIMphony Basic/Pro/Team/Attendant, Virtual Desktop, Mobile Virtual Desktop

  9. Reasons to move to OCS • 6. An integrated Internet applications offering • High speed Internet access • Integrated email server opened to any email client • Security with data encryption and access firewalling • Control of web surfing • Access to office desktop environment from any Internet point of access • Web hosting for best-of-class company visibility on the Web • Openness to Web 2.0 and Open Source applications

  10. www.alcatel-lucent.com

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