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Managed Services

Managed Services. You Focus on Your Business & We Focus on Your IT. The Total Package. Continuous 24 x 7 Network Monitoring Automated Reports Quarterly Business review. Continuous 24 X 7 Monitoring. Continuous monitoring provides: Network and device availability

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Managed Services

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  1. Managed Services You Focus on Your Business & We Focus on Your IT

  2. The Total Package Continuous 24 x 7 Network Monitoring Automated Reports Quarterly Business review

  3. Continuous 24 X 7 Monitoring Continuous monitoring provides: • Network and device availability • Alerts and pre-failure indicators • Centralized web-based dashboard Reports: • Weekly • Monthly • Quarterly

  4. Initial Assessment • Initial network assessment • Detail network audits • Hardware & Software asset inventory • Warranty tracking • Weekly, Monthly and Quarterly reports

  5. Initial Assessment (continued) • Site Hardware Summary Report • Complete site hardware summary • Quick overview revealing diversity of the equipment you are managing • Identify obsolete hardware that needs to be replaced • Site Security Report • Comprehensive summary of security patches applied to all systems on each site • Complete summary of all MBSA scans performed during the reporting period • Summary of work required to improve site security • Site Performance Report • Detailed summary information on the most heavilystressed devices at a site • Automatically highlights devices that may requireimmediate upgrades

  6. Asset Inventory Management Asset Inventory Includes: • Network audit • Hardware asset • Software assets • Inventory & warranty tracking • Sub-standard configuration report

  7. Network Audit • Real-time reporting of new assets • Audits includes anything with an IP address, for example: • Desktops • Laptops • Servers • Network devices and network-attached devices such as printers, fax / scanners, VoIP phones • Audits are provided on a predefined schedule

  8. Hardware Asset Inventory • Detailed hardware inventory • Warranty tracking • Comprehensive monthly reports

  9. Software Assets • Complete list of all software patches applied to each system • Complete software audits to identify all approved and unauthorized software packages • Complete and detailed inventory of all OS’ systems

  10. Inventory and Warranty Tracking • Comprehensive Asset Inventory Reports • Disaster recovery of mission-critical information: Secure & off site • Accounting: inventory depreciation • The Device Attributes Report • Up-to-date device warranty information This report assures that you do not pay twice for hardware maintenance

  11. Sub Standard Configuration • Baseline Report identifies configurations that will require upgrades • Asset audits to identify under-performing and under-utilized devices • Understand & plan

  12. Automated Scripting • Shutdown of workstations • Saves power costs and reduces green house gases from excess power emissions • Cleanup of temporary files • Deletes all files in temporary directories Preventative Maintenance

  13. Monthly Automated Reports Executive Summary • Establishes an overall report status of an entire site Server Health • Establish performance baseline and identifies areas of improvement Work Completed • Cleared alerts, completed tickets and executed scripts summary information Site Performance • Summary of most heavily stressed devices at a site Patch Status • Updated security patches that were applied Website Monitoring • Up-to-date information of website reliability The Result Understanding where, when and how you invest your IT budget will allow you to prosper. Stat: 80% of time is spent on maintenance

  14. Site Health Report

  15. Server Health • Establishes a performance baseline that can be measured over time • Quickly and visually identifies any potential risks based on performance trends

  16. Security Reports • Monthly MBSA reports • Patch summary • Back-up software monitoring

  17. Asset Management Reports Detailed and comprehensive reporting of all operating systems, network devices and software packages installed

  18. Performance Reports • Device performance • Site performance • Website performance

  19. Quarterly Business Review High impact reporting • Including but not limited to: • site & server health • security reports • asset reports • performance reports • Detailed conversations to meet your business objectives • Goal setting for next 1-2 quarters

  20. NovaTech’s Enhanced Service • 24 x 7 x 365 Monitoring • Real time Asset & Data Collection • Automated Service • Automated Monthly Reporting • Detailed Quarterly Business Reviews

  21. The Enhanced NovaTech Value Network Performance  Security  Uptime Automated Service Detailed Reports

  22. 24 x 7 Network Monitoring • Alerting • Availability of critical devices • Rapid remediation • Security assurance The Result

  23. Asset Management • Inventory and warranty tracking • Hardware assets • Software assets • Automated monthly reports • QBR The Result NovaTech invests in the best in class technologies to provide our customers the optimal IT experience.

  24. Quarterly Business Review • Detailed review and understanding of clients’ needs and pain points • Review all reports and business processes tied to IT • Set next quarters objectives and start planning for commitment The Result

  25. Service Levels

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