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Managed Services

Managed Services. Mark Wright Ian Jack. What are the most important factors when selecting a Managed Services vendor?. Robust, Resilient, Secure infrastructure·      Flexibility of technical solution·      Experience with your business or technical problem    

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Managed Services

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  1. Managed Services Mark Wright Ian Jack

  2. What are the most important factors when selecting a Managed Services vendor? • Robust, Resilient, Secure infrastructure·      • Flexibility of technical solution·      • Experience with your business or technical problem     • Brand, Reputation and Financial Stability  • Price

  3. What applications do you feel are appropriate to deploy in a public cloud? • Application Dev/Test • Applications with dynamic resource requirements·    • Non-core functions with lower SLAs·    • Applications that contain confidential data·    • Mission Critical / Core business applications

  4. Managed services defined • Managed Service Provider - Gartner • A managed service provider (MSP) delivers network, application, system and e-management services across a network to multiple enterprises, using a “pay as you go” pricing model. How about: The Evolution of IT

  5. Managed services lets you take a fresh look at how you deploy systems

  6. Building a broad managed services capability Managed Services Hosting Locations Vendors Supported Trading Solutions Management Capabilities Improved Service Levels On-Demand Services BPaaS Capabilities Partners

  7. Reducing cost and complexity “Do-it-yourself” Managed Network Managed Custom On-Demand Services Managed Services Total Cost of Ownership Managed Servers Compute on Demand Managed by NYSE Technologies Managed by Client Operational Complexity

  8. managed services Catalog Summary • Design and Implementation • Advisory Services • Infrastructure and network design • Private cloud • Trading system design • Acquisition and financing • Deployment services • Infrastructure Services • Global Hosting and Networks • Device management • Software management • Public and Private cloud services • Support for enterprise-class hardware, including Greenplum, Exadata and Vblock • Business Process Services • Application management: • Ticker plants • Appia • Business Process Services • Archive / Compliance • Backup • Utility Services • Corvil • PTP • IT Operations • Manage client desktops • Manage backup operations

  9. Secure Financial Transaction Infrastructure (SFTI) First developed in the US, post-9/11 to eradicate the multiple single points of failure in trading architecture Since expanded to Europe and Asia, forming a global trading backbone Supports range of NYSE initiatives including Superfeed, exchange partnerships Recently connected to the NYFIX marketplace network, enabling access to buy-side community Infrastructure powering mgd services SFTI Network Colocation / Hosting Proximity / Liquidity Centers • Alongside the NYSE owned liquidity centres, third-party facilities can also house NYSE Technologies offerings • Tokyo and Toronto Liquidity Centres host regional Superfeed, SFTI access centres and Compute on Demand, and is supported by Global Infrastructure business • Additional third party liquidity centres are under investigation, including Hong Kong and Sydney • NYSE colocation facilities located in Mahwah, US and Basildon, UK. • Built and operated by NYSE, both a Tier 4 specification, world leading secure facilities • Colocation halls enable members, buy-side and vendors to house their servers up to 41 microseconds from the matching engines on a level playing field • Global Infrastructure manage these offerings, alongside the network access to the matching engines and control circuits

  10. The SFTI network • Multi-Service Financial Network, enabling: • Market access for all NYSE exchange members and community participants • Support of NYXT business lines (incl. Global Market Data, Superfeed, Platform) • Trading and market data for range of non-NYSE markets and partner vendor services • Remote access to colocation for trading firms within NYSE liquidity centres • Linkage of Global Liquidity Centres

  11. Managed services across sfti

  12. On demand services - Americas

  13. On demand services - Europe

  14. On demand services - asia

  15. Applications Environmental Traffic Analysis TrafficCapture Licensing Power NYSE Managed Devices Break- Fix Anti-Virus Storage Performance Support State Monitoring Network Segmentation Connectivity Virtualization Procurement Patching Installation Trending Cabinet Layout User Auth. Installation IDS Automation Design Capacity Scaling Config Standards IPS Timing Services Security Hardware/OS

  16. Confidential Business Process Service for Archive • Partnership to offer EMC Source One as a service: • Communications Archive – Mail, IM, etc. • Tools for supervisory oversight and discovery • Usage-based monthly billing • Client pain points include managing 17a-4 storage and quality of other archive vendor solutions • Leverages SFTI connectivity, secure data centers and a trusted brand • Foundation for an business analytics

  17. Confidential Evolve your business from colo to cloud Compute on Demand: Virtual Edition Compute on Demand: Physical Edition Managed Infrastructure Solutions • Managed or Unmanaged virtualized computing cloud • Pre-provisioned resources with SFTI access • Deploy in minutes • Dedicated blade servers • Managed up through the OS • Pre-provisioned for SFTI services • Deploy in days • Dedicated managed servers, storage, networking • Tailored to customer needs • Deploy in weeks

  18. global Support Team Network Operations Capacity Management Provisioning Security Monitoring Global 24 x7 Change Management Server Operations Data Center Management

  19. Support Tools: Hardware monitoring

  20. Support Tools: Software monitoring

  21. Support Tools: Latency management

  22. Support Tools: Incident management

  23. Tokyo trading solution for US broker @Tokyo data center - Toyosu TSE Colo Space Chi-X Japan Colo Space SBI Japannext Colo Space TSE Arrowhead & Tdex+ Chi-X Japan SBI Japannext TSE Arrownet2 Network Chicago/ Singapore NYSET Liquidity Center Space BT data center- Kiba Chicago/ Singapore Superfeed CoD SFTI Access Center MLH Broker Site SFTI America Mizuho Securities Client site Client Premises KVH data center - Shiohama Chi-X Japan SFTI AC SFTI AC Chi-X Secondary Site SFTI Access Center

  24. TD Ameritrade USE CASE

  25. Managed services takeaways • Managed services is a natural evolution of how IT services are provisioned • You can gain agility and control over your deployments by picking the right managed services partner • Using service providers for non-core, non-strategic functions can help focus your operation • Economies of scale and virtualization technology are two ways managed services can help save you money • NYSE Technologies is a strong managed services partner should consider for your business

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