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A Seamless Approach to Orientation

A Seamless Approach to Orientation. Presented by: Heather Speed, Director Dr. Trisha Van Duser, Assistant Director Center for Student Development Texas Woman’s University. Presentation Outline. History of Texas Woman’s University (TWU) & Orientation 3 Step Orientation Process

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A Seamless Approach to Orientation

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  1. A Seamless Approach to Orientation Presented by: Heather Speed, Director Dr. Trisha Van Duser, Assistant Director Center for Student Development Texas Woman’s University

  2. Presentation Outline • History of Texas Woman’s University (TWU) & Orientation • 3 Step Orientation Process • Key Personnel • Roles & Responsibilities • Building a Team • Seamless Approach

  3. Texas Woman’s University • Locations: Denton, Dallas (2) & Houston • 9,713 students • Male population – 9% • 1,330 residential students • 35.4% minority population • Incoming freshman class – 625 students • Average age – 31 years • Student to faculty ratio – 13:1 • Average class size – 25 students • From the Fall 2003 Fact Sheet

  4. The Effect of TWU’s History on Orientation • Enrollment was very high • Began as a Student Life event • Minimal campus wide buy-in to the program • Enrollment began to decline Fall 1995 • TWU as a university revised its mission and vision • More campus wide buy-in to the program • Communication began to develop between departments • Technological advances • Increased communication between TWU and students

  5. Orientation - Past • 2 day overnight program • Technology limited to telephone registration only • Inconvenient and time consuming • No communication management process or accountability • No one present to troubleshoot problems with registration • Result: Delayed registration for most students, timely registration process, and parent/student dissatisfaction

  6. Orientation – Present • 3 step process: • Academic Planning & Registration (APR) • Pioneer Camp • UNIV 1011

  7. Academic Planning & Registration (APR) • 2 day program designed to introduce students and parents to the unique educational experience that TWU has to offer • Meet with faculty & staff to discuss academic programs and student services • Take placement tests, meet with an academic adviser, register for classes via the Pioneer Portal system • Average time to register for classes is less than 1 minute

  8. Pioneer Camp • Community-based orientation (no additional cost) • 4 day program where students are given the opportunity to explore our hidden treasures that enable them to have a successful college experience • Before the first day of class, students will have met new classmates, participated in fun activities, and be comfortable with the campus climate.

  9. UNIV 1011 • One hour credit bearing course • Designed to equip students with the knowledge and tools they’ll need to make a successful transition to college level learning • Gain an understanding of effective learning strategies, personal abilities, interests and values, and their cumulative impact on educational success.

  10. Admissions Student Records Bursar Academic Advising Key Faculty ITS/ISS Registrar Student Life Academic Affairs Key Personnel

  11. Roles & Responsibilities • Admissions • Communication Management • Student Records • Involved in planning & troubleshooting • Bursar • Involved in registration process & notification of fees due; on site bill explanation • Academic Advising • Involved in planning & facilitation

  12. Roles & Responsibilities • Faculty • Advising • ITS/ISS • Built system for communication management • Enabled web registration • Hands on demonstrations at APR • Technical support during registration • Registrar • Involved in planning & troubleshooting • Closed class issues

  13. Roles & Responsibilities • Student Life • CSD responsible overall for implementation and facilitation of orientation and its success • Support and guidance • Academic Affairs • Support from academic side/faculty • Timely response to closed class issues

  14. Building A Team • Began with a charge from the President to increase enrollment • New vision of TWU’s enrollment management process • Orientation committee formed to include individuals outside of Student Life • Communicate needs to academic departments • Explore new options for registration and communication management as a whole • More accountability among entire university rather than on Student Life alone

  15. Seamless Approach • 3 Step Process • Well organized APR program • No one left behind in 2nd step – Pioneer Camp • All encouraged to register for UNIV 1011 • Communication Management • Better communication within departments • Better communication with potential students • True spirit of helpfulness

  16. Communication Management

  17. Communication Management

  18. Seamless Approach • ITS/ISS • Web-based registration • Online orientation registration • Hands on • Accountability • Ultimately the entire university held responsible for success of program • Results in increased enrollment and higher retention rate • Physical presence • Actually being present during the process to take care of problems in a timely and effective manner

  19. Orientation - Future • Virtual Orientation • Adding academic components to our communication management process • Adding a track exclusively for parents to our communication management process

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