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LSP Start Up Conference Overview of Program & Resources Laura Heller Wednesday October 29, 2008. Titulo de la presentacion. Session Objectives. Review the key components of the LSP program to date Identify resources available to support the implementation

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  1. LSP Start Up Conference Overview of Program & Resources Laura Heller Wednesday October 29, 2008 Titulo de la presentacion

  2. Session Objectives • Review the key components of the LSP program to date • Identify resources available to support the implementation • Comments on directions and next steps

  3. Overall numbers of migrants have increased internationally which has engendered academic and policy debate around the following concepts: social capital and civic participation integration and social cohesion “The challenges posed by these concepts and by rapid change means there is an urgent need for local councils and other organisations to think, plan and deliver more collaboratively, and to share good practice more effectively – and they need support to do so.” Strategic Context

  4. Information Pathways/ Sources of Newcomers: • Family and friends, local and transnational • Media sources such as newspapers and the Internet • Organizations such as community centres and settlement agencies • Government

  5. Barriers to Accessing Information for Newcomers: • Language (e.g. fear of speaking English) • Suspicion or mistrust of authority • Isolation and feeling like an outsider • Using children to find information • Lack of familiarity with Canadian information institutions/sources • Cultural differences • Not knowing how to ask for services

  6. Benefits of Partnering with Libraries • Offer programs that target newcomers • Community Information & Referral Services • Adult Education & Literacy • Multilingual Collections • Other Resources

  7. There are numerous well-documented examples of public libraries as providers of services for culturally diverse communities. Services for approach usually includes: Collections in different languages Internet access enabling library users to keep in touch with what is happening in other countries. Programs targeted at specific underserved groups in such a way that they are seen as a separate “add-on” rather than part of core services Programs often have been over-dependent on the commitment of specific individual members of library staff The approach adopted has tended to be service-led, rather than transformational. Summary

  8. Libraries Inclusion of Newcomers How can libraries ensure that their traditional programming is truly inclusive? • Opportunities for communities and libraries to extend the reach and participation in such library-driven activities such as book reading clubs, local history, etc. • Newcomer involvement in such areas as participating in collection development • Strategic planning and other decision making processes to include newcomers

  9. From dream to reality - LSP • Given the potential for settlement sector / public library partnerships to improve settlement and long term quality of life of immigrants, what is LSP and how is it contributing?

  10. LSP was first piloted last year in three library systems: Toronto Public Library (7 branches) Hamilton Public Library (3 branches + the bookmobile) Ottawa Public Library (7 branches) LSP History

  11. Based on the initial success of the pilot, LSP is now in expansion mode in Toronto (to 19 branches) and is just getting off the ground in: Windsor (3 branches) London (4 branches) Kitchener (2 branches) Waterloo (2 branches) Brampton (2 branches) Vaughan (1 branch) Richmond Hill (1 branch) Markham (2 branches) History of LSP

  12. Languages and Communities of LSP Service

  13. Pilot Communities

  14. New Communities

  15. Total of 49 branches served by 23 agencies 11 communities participating (3 pilot and 8 new) each represented by one public library system (11 systems) Pilot phase consisted of 12 agencies serving 20 branches Expansion represents a doubling of total numbers and tripling of the number of communities involved Summary

  16. One-on-one service Group programs (information sessions and also places to facilitate community interaction – conversation circles, etc) Outreach (to promote the program and increased understanding of public libraries and what they offer) Supports information sharing and progress of two sectors both committed to information service, education, and community development What Does LSP Do?

  17. Program Overview and Guidelines Staffing Program Delivery Collection Development One on One Service Outreach and Publicity Reporting and Evaluation Resource Binder

  18. LSP Terms of Reference Roles of and benefits to partners Definition of service including extended eligibility to anyone with settlement needs Defines partner responsibilities (page 15) Program Overview & Guidelines

  19. Operational Guidelines Template To ensure consistency in implementation across the communities but with flexibility to adapt to local needs Details a bit more the accountability lines Program Overview & Guidelines

  20. Steering Committee Suggested template for Terms of Reference Ideas for the first two meeting agendas Program Overview & Guidelines

  21. Start Up Checklists Overview check list (page 33) Specific check lists by partner group (with additions from the Ad Hoc Working Group) Program Overview & Guidelines

  22. LSP Advisory Committee Suggested Terms of Reference Suggested composition Program Overview & Guidelines

  23. Roles and Responsibilities of Front Line Workers Back Up Policy (includes CIC discussion and decision on funding of Outreach component) Training Plan – front line workers and additional manager level sessions Staffing

  24. Work Plan Templates Suggestions for Group Programs (already underway by pilots and some new ideas) Program Delivery

  25. CIC one time resource allocation to upgrade collections September meeting and follow up (policy and procedures for purchasing) Involvement at level of Steering Committee and end users if possible. Collection Development

  26. Refers back to the Roles and Responsibilities of Front Line Workers document Implications of the venue for settlement services as traditionally defined by the agencies Will need to develop and share good practices as we modify settlement services for this program (privacy, on demand nature of service, etc.) One-on-One Service

  27. Strengths of settlement sector re outreach (initial and ongoing) Additional resources of library re publicity expertise and resources Role of Provincial Coordinator in production of common look and feel, LSP branded materials Outreach and Publicity

  28. Order form in binder (page 135) for existing materials Lots of scope for new materials as we define them Media publicity (re launch of new program and also reaching newcomers via ethnic media, public transit campaigns, etc. Outreach and Publicity

  29. OTIS is the database for recording client and group program quantitative data (overview to be provided after lunch and be discussed in workshop) Qualitative reporting via narrative reports – working on a template Moving towards better planning processes which will allow us to measure success against objectives Reporting and Evaluation

  30. Thanks coordinator@ciclsp.cawww.lsp-peb.ca

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