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Core Administrative Processing Support Centers

Core Administrative Processing Support Centers. CAPS Centers. “ CAPS ” = C ore A dministrative P rocessing. S upport Center. The Shape of Things to Come - A Strategic Opportunity - . Shared Services: Lessons Learned. HR processes are inefficient due to:

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Core Administrative Processing Support Centers

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  1. Core Administrative Processing Support Centers

  2. CAPS Centers • “CAPS” = Core Administrative Processing • Support Center • The Shape of Things to Come • - A Strategic Opportunity -

  3. Shared Services: Lessons Learned • HR processes are inefficient due to: • Complicated policies and procedures • Too many transactions • Manual processing retained when not required • IT not fully leveraged • Transactions staffed fractionally by generalists • Technology implemented w/o focus on end user • For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices

  4. Shared Services: Characteristics • Customer driven transactions • Clear communication of expectations • Regular measurement and feedback • Productivity improvements through automation • Aggregation of transactions

  5. Why a CAPS Center? Advantages of CAPS • Free up resources to dedicate to “mission critical” activities • Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA) • Higher accuracy, more timely processing • Easy access to HRS subject matter experts

  6. CAPS Centers What does a CAPS Center Do for You? • Personnel paperwork processing • Data entry • New Employee Registration (NER) • FICA compliance • Creation of EMPLIDs • Problem solving • Imaging • Position Management • Work Authorization Reports

  7. How Do You Create CAPS? Develop a Written Service Agreement • Details HRS and Division expectations • Includes measures of service • Provides for annual and periodic reviews • Specifies process for dispute resolution

  8. CAPS Centers History and Timeline Core Administrative Processing Support Centers at the University of Missouri: 2007 2010 2003 2004 2006 2009 CAFNR / HES / Vet Med (CHEVET) Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs Provost Office Administrative Services Office of Research Student Auxiliary Services Journalism Engineering Law, Library (JELL)

  9. Current CAPS Centers

  10. Roles Supervisor communicates personnel change to Department Designee Department Designee submits CAPS Request Template to CAPS Center CAPS Center processes ALL personnel paperwork and either keys into PeopleSoft or sends electronically to Payroll to be keyed (depending on type of action) • Hires/rehires/terms keyed by CAPS • Employees on payroll quicker • Fewer hand-drawn checks • Timely terminations = fewer • overpayments • Expedites: • IDs, Email & Class rosters • Benefits enrollment • All other personnel activity will be forwarded to Payroll to be keyed as they currently are today, such as: • Pay changes • Leaves of absence • Additional pays • Data changes • Transfers

  11. What’s Next? • Finalize Service Agreement • CAPS Center Staff will schedule visits to discuss: • CAPS request template • New Employee Registration(NER) • Transition and training activities • Questions/concerns prior to Go-Live • Profiles from your various areas • Go-Live • Post-implementation visits

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