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The High Cost of Mixed Messages

The CHANGE REVELATION TM Change Your Perspective . . . Change Your Performance. . High Cost Of Doing Nothing Annual Business Conference Phoenix, Arizona April 18, 2012. The High Cost of Mixed Messages. Kay Sever, CMC, CQIA

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The High Cost of Mixed Messages

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  1. The CHANGE REVELATION TM Change Your Perspective . . . Change Your Performance. High Cost Of Doing Nothing Annual Business Conference Phoenix, Arizona April 18, 2012 The High Cost of Mixed Messages Kay Sever, CMC, CQIA “Revelationary” Change Consultant, Management Team Coach Author of “Building An Opportunity Culture” President of OptimiZ Consulting LLC TheChangeRevelation.com MiningOpportunity.com

  2. The CHANGE REVELATIONTM Have you ever thought about HOW CLOSE YOU ARE to achieving your goals for change?

  3. The CHANGE REVELATIONTM Have you ever thought about HOW CLOSE YOU ARE to achieving your goals for change? Do you really UNDERSTAND THE BARRIERS that are holding you back?

  4. The CHANGE REVELATIONTM Desired Change Performance Culture Getting What We Want What We Want What We Want Processes People

  5. The CHANGE REVELATIONTM Mixed Messages

  6. The CHANGE REVELATIONTM Mixed Messages • Words and Actions that Don’t Match • Promises Not Kept • Expectations Not Met • Affect Beliefs, Trust, Commitment to Change

  7. The CHANGE REVELATIONTM Impact of Mixed Messages • Bottom Line Losses • Strife / Conflict • Confusion / Mistrust • Low Morale / Labels • Lack of Commitment • Hidden Problems • No Foundation for Lasting Change • Lost Management Credibility

  8. The CHANGE REVELATIONTM Credibility • The Quality or Power of Inspiring Belief • The Capacity for Belief • Lost Credibility: • Can’t Trust • Can’t Rely On • Can’t Make Decisions Based on Feedback • Poor Team Player

  9. The CHANGE REVELATIONTM We Are Leaving The Comfort Zone

  10. The CHANGE REVELATIONTM Million Dollar Choices With No Accountability Credibility Lost ROI Strife

  11. The CHANGE REVELATIONTM “Dave”

  12. The CHANGE REVELATIONTM The Sacred Go-Live Date

  13. The CHANGE REVELATIONTM Mistrust Set Up to Fail Unresolved Conflict An Angry Undercurrent Strife Beliefs May Not Match Reality Slowly Steals the Power of a Team or Organization to Succeed

  14. The CHANGE REVELATIONTM Labels: Self-Induced Strife

  15. The CHANGE REVELATIONTM Unspoken Mixed Messages • This Program is Our Top Priority • Sacred Cows • “On Our Shirts But Not In Your Hearts”

  16. The CHANGE REVELATIONTM Mixed Message Examples SPOKEN: • Discussions at staff meetings that slow momentum. • Judgment calls based on old biases / favoritism. • Negative comments about a new procedure. • Continuing old practices after new practices are implemented. • UNSPOKEN: • Choices that sacrifice value or culture to protect management decisions. • Implied precedents for accepted practices.

  17. The CHANGE REVELATIONTM Solutions for Mixed Messages • Raise Awareness about the Impact of Mixed Messages • Links to Value and Management Execution • Expand Management’s Comfort Zone

  18. The CHANGE REVELATIONTM Raise Awareness About Their Cost At Risk: • Thousands or Millions of Dollars in Losses • Trust, Culture and Morale • Project Success • Improvement Initiatives • Improvement History • Management’s Credibility

  19. The CHANGE REVELATIONTM Awareness  Power, Joy, & Profit Understanding Hidden Barriers is the 1st Step To Stronger Earnings, a Great Culture and More Credibility.

  20. The CHANGE REVELATIONTM 2) Poor Execution  Mixed Messages • Definition of Execution: • The act of performing an action, as in executing a program or a command. • When a task is executed, all of its actions are performed, in the order they were defined. • Poor Execution: • Failure to act. Acting out of order. • Acting but doing so differently than intended.

  21. The CHANGE REVELATIONTM GREAT EXECUTION… ToValue Creation: Earnings Cash Flow Culture Credibility LINK The Final

  22. The CHANGE REVELATIONTM 3) E X P A N D The Comfort Zone

  23. The CHANGE REVELATIONTM Dealing With The Truth TRUTH Builds TRUST. TRUST Builds TEAMS.

  24. The CHANGE REVELATIONTM • Courageous Choices • Holding People Accountable • Having The Same Priorities • Communication and Follow-Through • All Employees Treated The Same • Taking Action • Taking Responsibility • Dealing With Change • Eliminate Strife

  25. The CHANGE REVELATIONTM • Summary • Mixed Messages as Barriers to Success • Profits • Culture • Credibility • Three Solutions • Raise Awareness • Link Value • Expand Comfort Zone

  26. The CHANGE REVELATIONTM Management’s Opportunity Have you ever thought about HOW CLOSE YOU ARE to achieving your goals for change? Do you really UNDERSTAND THE BARRIERS that are holding you back?

  27. The CHANGE REVELATION TM Change Your Perspective . . . Change Your Performance. Questions Kay Sever, CMC, CQIA “Revelationary” Change Consultant, Management Team Coach Author of “Building An Opportunity Culture” President of OptimiZ Consulting LLC TheChangeRevelation.com MiningOpportunity.com

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