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Engagement Highlight

Large Bank - Prime Services P&IM : Polaris Monitoring Case Study Key words – MTTR =0 , BAC 6.x to 8.x & 9.x , Demanding Investment Bank env. Challenges. Engagement Highlight. Program Scope. Evolving and Demanding Environment with High Visibility to Business & Senior management

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Engagement Highlight

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  1. Large Bank - Prime Services P&IM : Polaris Monitoring Case Study Key words – MTTR =0 , BAC 6.x to 8.x & 9.x , Demanding Investment Bank env Challenges Engagement Highlight Program Scope • Evolving and Demanding Environment with High Visibility to Business & Senior management • Applications monitored were across many Platforms, Multiple Firewall Zones & Data centers • Migration effort of Bear Stearns Prime Brokerage applications to JPM IB data centers • Migrate existing implementation to JPM state of the art data centers with hardware capacity uplift • Coalesce Different Tools practices for a coordinated monitoring effort • Polaris is engaged with JPM IB Prime Service s Production & Infra Mgmt since Sep 2007 • Engagement Involves Production Monitoring & Availability for systems supporting Businesses whose revenue is over 1.5 Billion Dollars • Polaris Ownership to Support MTTR = 0 and System Availability =99.5% • Administer ,Maintain & Upgrade HP BAC Suite (SiteScope , BPM, DDM, Diagnostics) from 6.x Series to 8.x Series . • 500 + Physical hosts covered across multiple Firewall Zones , 250 + BPM Transactions monitored actively in North America • Architect & Manage the Production monitoring of JPM IB with JPM resources • BPM Scripts - Create & Maintain BPM Scripts • Infrastructure Maintenance – Core SME team for Sitescope, ITRS Geneos • MAM/DDM – Maintain existing Discovery patterns • Diagnostics – HP Diagnostic s & Wily Intrascope (Wily no integration to HP BAC) • Dashboards – For Development , CSRs & Management • In scope : 90+ Applications , 20,000 SiteScope points Key Innovations Program Solution Business Benefit • Integrate BAC Dashboard to third party Unified Geneos Dashboard for Eyes on Glass Monitoring Team • Automation of Checkouts by CSR’s across different regions for different zones end of day runs and create dashboards for them • Create a Central repository of all the data and provide customized reports to different teams • Compliance Reporting systems to JPM internal capacity compliance systems from existing Database • Cost Benefit with one point SME team to match right tool for application and tools issue resolution • Holistic ownership of monitoring ensuring faster turnaround time from setup to delivery of application monitoring • Cost benefit in Leveraging Polaris prior expertise from JPM Performance Practice • Reduce the time taken to identify and fix any potential issue in production • Leverage both JPM – HP Enterprise license Agreement & Polaris – HP Partnership • Manage the maintenance and administration of all functions of BAC 6.2 which is currently at 8.x (near future rollout to BSM 9.0) • Develop a Unified Reporting Model to consolidate different tools • Maintain a team closely interacting with all channels and vendors • Leverage Polaris prior expertise from JPM Performance Practice in monitoring key components ,hence support the application through the lifecycle of the product • Perl solutions for interact with external systems from Master DB Repository

  2. Large Bank - Prime Services: Monitoring Architecture & Infrastructure

  3. Large Bank - Prime Services : HP BAC-Dashboards

  4. Large Bank - Prime Services : HP BAC-BPM Reports BPM Transactions BPM LOCATIONS Diagnostics BPM profiles Call Profile

  5. Large Bank - Prime Services : HP BAC-Infrastructure Reports SiteScope Monitors

  6. Large Bank - Prime Services: Real time Dashboard & Log viewing XPOLOG Web based Log viewing BAC Dashboard Summary in Geneos Dashboard

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