Chapter 24

1. Chapter 24 Troubleshooting and Maintenance Fundamentals

2. Essential Troubleshooting Tools • Bootable rescue disks • Ground bracelet and/ground mat • Tool kit A+ Guide to Managing and Maintaining Your PC, Fifth Edition

3. Bootable Rescue Disk • Enables booting of PC even when hard drive fails • Ensures cleanest boot possible A+ Guide to Managing and Maintaining Your PC, Fifth Edition

4. POST Diagnostic Cards • Monitor boot process and report errors and conflicts at POST, usually as coded numbers on an LED panel on the card A+ Guide to Managing and Maintaining Your PC, Fifth Edition

5. Diagnostic Software • Identifies hardware problems • Most effective diagnostic software does not run from the Windows OS • Windows might mask a hardware problem A+ Guide to Managing and Maintaining Your PC, Fifth Edition

6. General-Purpose Utility Software • Diagnoses problems • Repairs and maintains software on a PC • Recovers corrupted or deleted data on hard drive or floppy disks • Provides security • Monitors system performance A+ Guide to Managing and Maintaining Your PC, Fifth Edition

7. Fundamental Rules of Troubleshooting • Make backups before making changes • Approach problem systematically • Check simple things first • Isolate problem • Remove memory-resident programs • Boot from disk to eliminate the OS and startup files on the hard drive • Remove unnecessary hardware devices A+ Guide to Managing and Maintaining Your PC, Fifth Edition

8. When a PC Is Your Permanent Responsibility • Organize hard drive boot directory • Create rescue disks • Document setup changes, problems, and solutions • Create backup • Original software • Data on the hard drive A+ Guide to Managing and Maintaining Your PC, Fifth Edition

9. Disposing of Used Equipment A+ Guide to Managing and Maintaining Your PC, Fifth Edition

10. Disposing of Used Equipment (continued) A+ Guide to Managing and Maintaining Your PC, Fifth Edition