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TN Quality Forum Holding the gains

Andrew Stephen May, M.D., FAAFP Sullivan County Regional Health Department October 9, 2012. TN Quality Forum Holding the gains. Mission, Vision, Values.

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TN Quality Forum Holding the gains

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  1. Andrew Stephen May, M.D., FAAFP Sullivan County Regional Health Department October 9, 2012 TN Quality ForumHolding the gains

  2. Mission, Vision, Values MISSION: To identify and respond to the public healthneeds and improve the public healthstatusof Sullivan County citizens through education and service with a highly motivated and well trained workforce.(The two key elements are our customers and our employees.) VISION: To be a national model and leader in providing public health services. VALUES: Service: Caring and compassion to all our customers Leadership: Through collaboration and innovation FiscalResponsibility: Stewards of public money Integrity: Honesty in all we do Excellence: Pursuing a higher professional standard CORE COMPETENCIES: Education Prevention Community Need Workforce

  3. The Sullivan Health Way Journey to Excellence • 2002: Changes in Senior Leadership (Regional Director and Medical Director) • 2002 – 2004: First Strategic Planning Retreat, MVV Creation • 2005: Level l – Interest Award • 2007: Level 2 – Commitment Award • 2008-2010: WORK WORK WORK towards improving! • 2011: Level 3 – Achievement Award • 2012 : WORK WORK WORK towards improving!

  4. Figure 1.1-1 Key Result Areas Public Health and Baldrige Integration

  5. Continuous Process Improvement Model

  6. Why EPSDT? (Early Periodic Screening, Diagnosis & Treatment) • Definition • History • 7 components • Relevance to our mission • Relevance to organizational viability

  7. A better understanding of the Baldrige Criteria helped SCRHD to streamline strategic objectives from 7 pages down to 1. You cannot do it all at once!

  8. EPSDT Results

  9. How did we do it? • Paper reduction • Clinical efficiency flow through • Missed opportunity reduction • Open Access • TENNderCare Outreach • Collaboration TennCare Insurance providers • Summer EPSDT Days • Telephone update • Clinic reorganization

  10. Open access

  11. A team was assembled to improve the EPSD&T process including streamlining of required paperwork.

  12. Hold the gains strategies • Sharing of data with staff • Celebrating success • Performance Improvement Teams (PITS) • Positive health results from patients with stakeholders • Revenue benefits for organization • Sharing customer feed back via our C3 process and customer surveys

  13. Challenges • Increased outside physician participation • Approaching maximal staffing production • Declining numbers of children population • Measures update, numbers vs percentage • EMR strategies, challenges

  14. Questions Andrew Stephen May, M.D., FAAFP Sullivan County Regional Health Department 154 Blountville Bypass Blountville, TN 37617 423-279-2795 asmay@sullivanhealth.org

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