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Chapter 11

Chapter 11. Human Resource Management: Finding and Keeping the Best Employees CPS questions. 1. Which of the following includes the changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system?. The labor force Technology

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Chapter 11

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  1. Chapter 11 Human Resource Management: Finding and Keeping the Best Employees CPS questions

  2. 1. Which of the following includes the changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system? • The labor force • Technology • Financial regulations • Consumer behavior

  3. 2. Bert Ernest is a human resource manager at a major corporation. If Bert's company is like most firms today, which of the following statements about Bert’s job is likely to be the most accurate? • Most of Bert's time will be devoted to clerical duties such as processing payroll checks and keeping employee files updated. • Bert's job will be simpler in the future than it was in the past, because the percentage of new workers entering the labor force who are poorly educated and unprepared for work is slowly but steadily declining. • Government laws and regulations concerning hiring, worker safety, pay, and unionization will make Bert's work complex and challenging. • Bert and his fellow human resource managers will be given complete responsibility for performing all human resource functions within the organization.

  4. 3. Which of the following is a study of what is done by employees who fill various job titles? • Job analysis • Performance appraisal • Job assessment • Job title review

  5. 4. Sandra Sosa is a human resource manager with Over the Hill Elder Care Services. The company is considering offering some new services, and she wants to know how many of her existing employees have certain types of skills and training that the performance of these new services will require. A document that would help Sandra answer this question is the firm’s: • strategic plan. • human resource inventory. • organization chart. • social audit.

  6. 5. _______ would be used by a manager who wanted to fill a position using an internal source. • Promotion of a current employee • Public employment agencies • Help wanted ads • Private employment agencies

  7. 6. Kendra is a human resource manager with Simple Cooking Supplies (SCS) who needs to recruit people to fill several positions within her company. Kendra is most likely to rely on external recruiting sources if she: • wants to eliminate the need to meet affirmative action regulations. • believes that SCS’s current employees do not have the qualifications necessary to successfully fill the positions. • places a great deal of importance on maintaining high morale for current workers. • needs to keep the cost of her recruiting efforts to a minimum.

  8. 7. What is one way major firms such as Target and Blockbuster have made the application process more efficient and effective? • By concentrating on internal sources of recruitment so that detailed information is already available. • By including more questions on the application form about family background and other characteristics that are not job-related. • By using an artificial intelligence program to quickly assess qualifications and help the manager decide whether to request an interview with the applicant. • By offering small monetary rewards to existing employees who recommend new people that are ultimately made a job offer.

  9. 8. Which of these best describe preemployment physical examinations? • An excellent way to screen out unwanted employees • Legal in some states, but only if given to everyone applying for the position • Illegal under current employment legislation in all 50 states • Legal in all states, but seldom used

  10. 9. Which is the first step in establishing training and development programs? • To establish appropriate simulation parameters. • To assess the needs of the organization and the skills of the employees. • To conduct preemployment tests. • To establish an adequate training budget.

  11. 10. At Greyheart Industries, new workers are immediately assigned to jobs. They learn by doing the actual work and by watching longer-term employees. Which policy does Greyheart make use of? • Vertical assimilation • On-the-job training • Operational apprenticeships • Vestibule training

  12. 11. Unlike a traditional performance appraisal, a 360-degree review: • is performed by experts from outside the organization. • provides feedback from all directions within the organization. • uses only objective measures of performance. • compares the performance of each worker to every other worker.

  13. 12. Managers at Brian & Ryan want to make sure that their decisions about compensation, promotions and firings are based on sound information and meet legal requirements. What is one way to achieve this objective? • Outsource all such decisions to an outside expert. • Establish an effective performance appraisal system. • Make sure that these decisions are not influenced by the employee’s immediate supervisor. • Base all pay, promotion, and firing decisions on the Hay system.

  14. 13. In which of these system, bonuses are based on improvements over a previous performance baseline? It is also a common way of compensating teams. • Commission • Stock option • Gain-sharing • Skill-based

  15. 14. Which of the following is a problem with the Hay system of compensating workers? • It is relatively new, most workers and managers are unfamiliar with it. • The EEOC has declared it illegal because it discriminates against older workers. • It is difficult and expensive to administer because of the extensive paperwork needed to compute wages and salaries each pay period. • It can lead to resentment because more productive employees may earn less than employees who do not perform as well but have worked for the company longer.

  16. 15. Which of the following allows workers to work the full number of hours per week in fewer days? • Flextime plan • Compressed workweek • Maximin plan • Double shift plan

  17. 16. Which of the following is a major characteristic of a compressed workweek? • Workers receive the same pay for fewer hours of work. • The pace of work is increased so that workers perform the same amount of work in fewer hours. • Employees work fewer days each week, but work more hours each workday. • Two or more part-time workers are hired to fill each full-time position.

  18. 17. _______ is the most accurate statement about early retirement. • Traditional early retirement plans are no longer legal because they represent age discrimination • An advantage of early retirement as a method of downsizing is that early retirement offers increase the morale of remaining workers • Federal law requires firms to offer early retirement benefits to any worker who voluntarily offers to retire before the age of 60 • Workers who receive an offer for early retirement are likely to gain by refusing the firm's first offer and holding out for a better deal

  19. 18. The Carpe Corporation wants to reduce its labor force, but is concerned about the impact downsizing will have on its remaining employees. One policy that might allow Carpe to reduce its labor force without adversely affecting morale is to: • develop an affirmative action plan. • offer early retirement benefits. • implement a job sharing program. • make more extensive use of job rotation.

  20. 19. _______ is discrimination against whites and males. • De facto discrimination • Qualification dissonance • Conditional inequality • Reverse discrimination

  21. 20. The Americans with Disabilities Act of 1990’s (ADA) impact on businesses is best described by which of these? • No real impact, since most businesses have always been sensitive to the needs of disabled workers. • Most firms have found that the structural changes needed to comply with ADA requirements have been very difficult and expensive to implement. • Most firms are finding that the cultural changes required by ADA are more difficult to implement than the structural changes. • Businesses have found that even with the changes required by ADA, disabled workers are simply not capable of handling most types of jobs.

  22. 1. Answer: A LG: 1 Page: 289 2. Answer: C LG: 1 Page: 289 3. Answer: A LG: 2 Page: 291 4. Answer: B LG: 2 Page: 290 – 291 5. Answer: A LG: 3 Page: 292; figure 11.3 6. Answer: B LG: 3 Page: 293 7. Answer: C LG: 4 Page: 294 8. Answer: B LG: 4 Page: 295 9. Answer: B LG: 5 Page: 297 10. Answer: B LG: 5 Page: 297 11. Answer: B LG: 6 Page: 301 12. Answer: B LG: 6 Page: 301 13. Answer: C LG: 7 Page: 304 14. Answer: D LG: 7 Page: 302 15. Answer: B LG: 8 Page: 307 16. Answer: C LG: 8 Page: 307 17. Answer: B LG: 9 Page: 310 18. Answer: B LG: 9 Page: 310 19. Answer: D LG: 10 Page: 312 20. Answer: C LG: 10 Page: 313

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