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Administration 9:30 a.m. Review & Approve of 10/29/2010 meeting minutes OCATS Website

Administration 9:30 a.m. Review & Approve of 10/29/2010 meeting minutes OCATS Website Old Business & OIS Updates 9:35 a.m. Agency Transition Update on CRISe Direct Data-base Access IE8 Update Collabor8 Project Lobby PC Demo 10:30 a.m. 15 Minute Break. New Business: 10:45 a.m.

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Administration 9:30 a.m. Review & Approve of 10/29/2010 meeting minutes OCATS Website

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  1. Administration 9:30 a.m. Review & Approve of 10/29/2010 meeting minutes OCATS Website Old Business & OIS Updates 9:35 a.m. Agency Transition Update on CRISe Direct Data-base Access IE8 Update Collabor8 Project Lobby PC Demo 10:30 a.m. 15 Minute Break New Business: 10:45 a.m. Office of Families & Children–Trudie Bormann, Assistant Deputy Director & Denise Olson, Program Policy Supervisor Policy Changes & Waivers Walk-ons: 11:30: p.m. Next Meeting: March 25, 2011 ODJFS County Agency Technology Strategy Committee Agenda Jan. 14th, 2011

  2. Old Business and OIS Updates: • Agency Transition – John Wanchick • Crise Direct Database Access –Larry Lynch • IE8 – Walter Sutterlin • Collabor8 project – John Richards • Lobby PC Demo – Larry Lynch

  3. 15 Minute Break

  4. Re-Engineering Eligibility Business Model and Call Center Technology Trudie Bormann, Assistant Deputy Director Office of Families and Children Ohio Department of Job and Family Services January, 2011

  5. Applying for Benefits • Business process allows customers to apply for benefits without coming into an office • Apply online • Telephone interview

  6. FNS Waivers to support business model • Waiver for telephone interviews at application (already able to waive for reapplications) • Waiver for unscheduled appointments at application • Requires call center technology (no voice mail) • 8 county pilot demonstration to become one project area for Food Assistance (no inter-county transfers will be required)

  7. Policy Issues • Data Verification

  8. Questions

  9. Walk-Ons

  10. Next Meeting: March 25, 2011 AirCenter - 4020 Building Room A118/A119

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