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Chapter 10: Motivating and Satisfying Employees and Teams

Chapter 10: Motivating and Satisfying Employees and Teams. Learning Objectives. Explain what motivation is. Understand some major historical perspectives on motivation. Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.

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Chapter 10: Motivating and Satisfying Employees and Teams

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  1. Chapter 10: Motivating and Satisfying Employees and Teams

  2. Learning Objectives • Explain what motivation is. • Understand some major historical perspectives on motivation. • Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory. • Explain several techniques for increasing employee motivation. • Understand the types, development, and uses of teams.

  3. What Is Motivation? “Motivation is the individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way.”

  4. Historical Perspectives on Motivation • Scientific Management • The Hawthorne Studies • Maslow’s Hierarchy of Needs • Herzberg’s Motivation-Hygiene Theory • Satisfaction and Dissatisfaction • Using Herzberg’s Motivation-Hygiene Theory • Theory X and Theory Y • Theory Z • Reinforcement Theory

  5. Contemporary Views on Motivation • Equity Theory • Expectancy Theory • Goal-Setting Theory

  6. Key Motivation Techniques • Management by Objectives • Job Enrichment • Behavior Modification • Flextime • Part-Time Work and Job Sharing • Telecommuting • Employee Empowerment • Employee Ownership

  7. Teams and Teamwork • What Is a Team? • Types of Teams • Problem-Solving Teams • Self-Managed Work Teams • Cross-Functional Teams • Virtual Teams

  8. Teams and Teamwork (cont.) • Developing and Using Effective Teams • Forming • Storming • Norming • Performing • Adjourning • Roles Within a Team • Team Cohesiveness • Team Conflict and How to Resolve It • Benefits and Limitations of Teams

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