Professional Development – Theory and Practice Leadership, Conflict, Negotiation, Teamwork

1. Professional Development – Theory and PracticeLeadership, Conflict, Negotiation, Teamwork Jan Mahar Professor of Practice

2. Self-Analysis • Why bother to know own & team mates? • Psychological Preference Indicators • Psychogeometric Shapes • Myers-Briggs Type Indicator (Another version @ www.humanmetrics.com– DO TODAY) • Keirsey Temperment Sorter • Social Styles Profile: 4 Zones • Analyticals B1 • Amiables B2 • Drivers A1 • Expressives A2

3. Personal Style Inventory based on Meyer-Briggs (1) Task (A) Assertive (Tell) (B) Reflective (Ask) (2)People

4. PERSONAL STYLE INVENTORY Each line below lists two contrasting traits. Your task is to spread seven points between the two statements on each line to reflect the balance of how each describes you. Points may be spread in any way you wish, but both sides together must add up to seven. Give high points to the description that describes you well, while giving the other side low points. For example, people who see themselves as quick in the way they handle things, might fill out the first line like this: __5__ Likes a fast pace OR __2__ Likes a slower, more deliberate pace AB _____ Likes a fast pace OR _____ Likes a slower, more deliberate pace _____ Energetic involvement in OR _____ Relaxed involvement in things _____ Emphasis on action OR _____ Emphasis is on planning and thinking _____ Likes to influence people OR _____ Prefers to “live and let live” _____ Likes competitive activities OR _____ Prefers casual, cooperative activities _____ Takes control of problems OR _____ Tries to let things work out _____ Tends to be impatient OR _____ Shows a good deal of patience _____ Expresses opinions openly OR _____ Holds opinions to self _____TOTAL for Column A _____ TOTAL for Column B 12 _____ Moderate enjoyment of social OR _____ High enjoyment of social events _____ Most concerned about facts OR _____ Most concerned about people’s feelings _____ Controls emotions OR _____ Expresses emotions _____ Likes to take independent actions OR _____ Prefers to be part of team activities _____ Rational decision maker OR _____ Intuitive decision maker _____ Conversations focus on tasks OR _____ Conversations have a people focus _____ High concern for accomplishment OR _____ High concern for emotional satisfaction _____ High expectations of self and others OR _____ Easy going with self and others _____TOTAL for Column 1 _TOTAL for Column 2 Adapted from Total Quality Management Facilitator &Team Leader Training. 1991, Oregon State University, used with permission

7. Personal Style Inventory based on Meyer-Briggs (1) Task ANALYZER Analyzers Technical Specialist ACHIEVER Drivers Control Specialist (A) Assertive (Tell) (B) Reflective (Ask) ENTHUSIAST Amiables Social Specialist AFFILIATOR Expressers Adaptive Specialist (2)People

8. Personal Style Inventory based on Meyer-Briggs • People behave in one of four zones, based on their assertiveness and responsiveness • Opposite-cornered people have challenges in getting along • Driver impatient with Amiable • Analytical can’t understand Expressers • Role-play with opposites, using handout

9. Leadership and Teaming Skills • Decision Making • Conflict • Paradigms of Human Interaction • Dominate Conflict Resolution Style • 2 most powerful words • Negotiate • 2 most powerful words • High performing teams • Leaderships’ 4 phases • GroupThink; Nominal Group Technique; Synectics

10. Conflict – Resolution Style based on your personality style (1) Task (A) Assertive (Tell) (B) Reflective (Ask) Confront / Problem Solve Compete / Force Compromise / Collaborate Avoid / Withdraw Accommodate / Smooth (2)People

11. Paradigms of Human Interaction(from Seven Habits of Highly Effective People by Steven Covey) COURAGE CONSIDERATION Two most powerful words are ______ __.

12. Winning Teams … thru their Project’s Life Cycle

13. Four Phases B. W. Tuckman: Team Development R. B. Courtier: Group Stages K. Blanchard: Leadership Roles STORM NORM FORM PERFORM Disseminate Resolve Orient Produce COACH SUPPORT DIRECT DELEGATE

14. In-Class Activity: • Part 1: Class Assessment • Answer the following questions as a team: • What was today’s Muddiest Point? In other words, what concept did you learn today that is still unclear or could use a further explanation? Please provide as much detail as you can so we can determine what to review later. • What have been the greatest strengths of the course in terms of the delivery of the content? • Where are the greatest opportunities for improvement in this course? How can we help you learn the material better?

15. In-Class Activity (Cont’d): Having taken your Personal Style Inventory, review the ‘Golden Nugget’ slides (#5, 6) to find which way others could best motivate you.... • Ask team mates if they have tried this approach with you & if it worked from their point of view. • As a team, state what the Personal Style is of the following stakeholders and what approach you would use with them: • Your professor • Your LA • Your SMEs