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Supervisor Training

Learn how to effectively provide feedback to Interviewers by understanding their unique communication styles to ensure success. Identify and work with Driver, Collaborator, Contributor, and Investigator types for tailored feedback approaches. Be mindful of their strengths, drawbacks, and preferred feedback styles. Adapt your coaching techniques for optimal results.

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Supervisor Training

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  1. Supervisor Training Communication Styles

  2. Communication Styles • The Coach’s primary focus is to assist Interviewers in completing a good survey. • Part of giving feedback involves helping Interviewers improve their skills. • When giving feedback, knowing each Interviewer’s communication style is important to ensure success.

  3. Communication Styles Some challenges of being an effective Coach include: • Recognizing different communication styles. • Knowing what motivates these different communication styles. • Knowing what feedback style to use with these different communication styles.

  4. Communication Type Interviewers and Coaches can be separated into one of four communication types: • Driver • Collaborator • Contributor • Investigator

  5. Communication Type / Driver Driver Strengths: • Direct • Practical • Decisive • Confident • Clear, to the point • Task oriented

  6. Communication Type / Driver Driver Drawbacks: • Challenges others • Impatient • Insensitive • Too independent • Need to control • Domineering

  7. Communication Type / Driver Type of Feedback Driver prefers: • Quick • Direct • To the point • Focus on “what” to do

  8. Communication Type/ Collaborator Collaborator Strengths: • Talkative • Friendly • Enthusiastic • Approachable • Involves others

  9. Communication Type/ Collaborator Collaborator Drawbacks: • Overly sensitive • Lack follow-through • Disorganized, unprepared • Subjective decision making • Feelings easily hurt

  10. Communication Type/ Collaborator Type of feedback Collaborator prefers: • Conversational • Allow time for anecdotes and verbalizing/venting • Sensitive to feelings • Focus on what to do and who can help

  11. Communication Type / Contributor Contributor Strengths: • Patient, agreeable • Predictable • Easygoing, calm • Listens closely • Responsive to others

  12. Communication Type / Contributor Contributor Drawbacks • Avoids confrontation • Slow to change • Slow to offer ideas • Indecisive • Withholds feelings

  13. Communication Type / Contributor Type of feedback the Contributor prefers: • Patience, time to respond • Non-threatening • Ask questions to draw person out • Supportive

  14. Communication Type / Contributor Type of feedback the Contributor prefers: • Private • Clearly defined goals and action steps • Focus on what to do and how to do it

  15. Communication Type / Investigator Investigator Strengths: • Detailed, well prepared • Diplomatic • Analytical • Restrained • Systematic

  16. Communication Type / Investigator Investigator Drawbacks: • Critical • Inflexible • Insensitive • Too cautious • Imposes high standards

  17. Communication Type / Investigator Type of feedback Investigator prefers: • Objective • Thorough • Accurate • Patient, allowing time to change

  18. Communication Type / Investigator Type of feedback Investigator prefers: • Predictable, no surprises • Analytical • Focus on what to do and why to do it (and appeal to logic)

  19. Summary… • Keep in mind the Interviewer’s communication style when preparing for the feedback session. • The most effective Supervisor always tailors his/her approach to the Interviewer. This ensures the Interviewer will be comfortable and receptive during the feedback process.

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