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A sales person needs to interact convincingly and effortlessly with strangers

Selling ideas or products to known people involves different dynamics than selling to strangers does. A sales person needs to interact convincingly and effortlessly with strangers. Selling involves People Package of emotions and feelings. A successful sales person needs Domain knowledge

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A sales person needs to interact convincingly and effortlessly with strangers

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  1. Selling ideas or products to known people involves different dynamics than selling to strangers does

  2. A sales person needs to interact convincingly and effortlessly with strangers

  3. Selling involves • People • Package of emotions and feelings

  4. A successful sales person needs • Domain knowledge • Proficiency in skills • Right attitude

  5. Knowing the product

  6. Knowing the process

  7. Understanding customers’ objections

  8. Listening skills Sales people need to be good listeners

  9. Questioning skills Ask right questions to the prospect

  10. Identifying buying signals Based on these signals, a sales person can plan his next move or question.

  11. Negotiating and closing skills Creating a win-win situation for both the customer and themselves

  12. Confident Confidence helps them to take rejections in their stride and bounce back with enthusiasm.

  13. Persistent and determinant The determined person refuses to accept defeat and goes on to attain what he wants.

  14. Maintain a long-term relationship with customers Need to view each sale as a stepping stone towards earning the goodwill of their customers.

  15. Having a friendly personality

  16. Accountable for themselves, their customers and their organization

  17. The instructor should be a person of substantial authority who can command the attention of learners

  18. A suitable method should be adopted to help form the right attitude

  19. Sales people need to be receptive and willing to change

  20. The learning environment needs to be conducive to learning Classroom setting - Instructor has to be sensitive while delivering the training program eLearning or an online program - Individual sensibilities and sensitivities have to be kept in mind

  21. Share stories or anecdotes about how positive attitude changes situations

  22. Give exercises to develop a ‘positive’ vocabulary

  23. Using Role plays and games to reinforce the attitudes

  24. Attitude of salespeople determines the altitude to which they can rise in their career and in an organization.

  25. To read articles on similar topics: please visit blog.commlabindia.com

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