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Public Agency Satisfaction Survey (PASS)

Public Agency Satisfaction Survey (PASS). Developed by the NIGP Research Committee Tested in 2002 Performed in 2003 & 2004 Currently underway for 2005 16 Objective and 14 open-end questions Database for comparison. RESPONSE RATE.

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Public Agency Satisfaction Survey (PASS)

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  1. Public Agency Satisfaction Survey (PASS) Developed by the NIGP Research Committee Tested in 2002 Performed in 2003 & 2004 Currently underway for 2005 16 Objective and 14 open-end questions Database for comparison

  2. RESPONSE RATE • SURVEY EMAILED TO 200 CITY PERSONNEL WHO DEAL REGULARLY WITH PURCHASING DIVISION • 46 RESPONSES (23%) IN 2003 • 59 RESPONSES (29.5%) IN 2004

  3. Example from the 2003 Survey

  4. Example from the 2004 Survey

  5. Example from the 2003 Survey

  6. Example from the 2004 Survey

  7. Example from the 2004 Survey

  8. Example from the 2004 Survey

  9. Immediate Feedback Survey Tool • Specific Procurement Project • Same Satisfaction Measures • Responsiveness • Communication • Professionalism • Quality • Value • Stake Holders

  10. SAMPLE SURVEY

  11. Budget Performance Indicator Survey results are used as a DPSM performance indicator

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