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Employee Satisfaction Survey

Employee Satisfaction Survey. Judy Bosland Survey Research Consultant. Western New Mexico University. Spring 2001. Methodology. Administered to all Faculty and Staff Surveys were anonymous. WNMU Spring 2001. Demographics of Respondents. WNMU Spring 2001. Demographics of Respondents.

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Employee Satisfaction Survey

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  1. Employee Satisfaction Survey Judy Bosland Survey Research Consultant Western New Mexico University Spring 2001

  2. Methodology • Administered to all Faculty and Staff • Surveys were anonymous WNMU Spring 2001

  3. Demographics of Respondents WNMU Spring 2001

  4. Demographics of Respondents WNMU Spring 2001

  5. Demographics, cont. WNMU Spring 2001

  6. Results • Faculty and Staff were positive about issues concerning their working environment. • Both get a sense of personal accomplishment from their job 83% Staff 84% Faculty • Both have a clear view of job responsibilities 82% Staff 82% Faculty • Both work well with their supervisors 77% Staff 81% Faculty WNMU Spring 2001

  7. Results • Faculty and Staff were positive about issues concerning diversity on campus. • Both groups feel they are very comfortable dealing with diversity 91% Staff 99% Faculty • Most believe their supervisors work well with a diverse population 77% Staff 73% Faculty • Many believe relationships between various ethnic groups on campus are good. 76% Staff 72% Faculty WNMU Spring 2001

  8. Results • Faculty and Staff had divergent opinions on some issues. • Staff tend to feel more encouraged than faculty to come up with innovative solutions 67% Staff 48% Faculty • Staff, more than faculty, tend to believe that others are more willing to help 73% Staff 59% Faculty • Faculty MBO’s appear to be conducted on a more regular basis than are Staff Performance reviews 33% Staff 60% Faculty WNMU Spring 2001

  9. Results • Although Faculty complained slightly more than staff about the physical working conditions, both groups had widely divergent opinions on these conditions. WNMU Spring 2001

  10. Results • There was also a divergence of opinion on the statement “I feel supported and appreciated for my work at the University.” WNMU Spring 2001

  11. Results • Morale also appears to vary. Although there was a significant difference by division among the Staff, differences were not significant for the Faculty. WNMU Spring 2001

  12. Results • There were other issues on which Faculty and Staff were neutral. % Neutral • Recommendations of my PMT are being implemented 50% Staff 63% Faculty • The hiring supervisor usually follows Search Committee recommendations 54% Staff 49% Faculty • WNMU operates with integrity in its external dealings 59% Staff 46% Faculty WNMU Spring 2001

  13. Results • Faculty and Staff were concerned about information flows on campus • Both groups feel WNMU does NOT do an adequate job of keeping people informed 67% Staff 72% Faculty 67% Staff 70% Faculty • Many believe management does NOT understand employees’ problems • Several respondents agree that decisions at WNMU are overly influenced by politics 80% Staff 71% Faculty WNMU Spring 2001

  14. Results • Other areas of concern included hiring and promotion practices, leadership, and customer service. • Both groups feel WNMU does NOT do a good job of putting the right person in the right job in a timely manner 68% Staff 64% Faculty • Several respondents believe that decisions of top leadership are not respected 53% Staff 68% Faculty • Faculty failed to see a commitment to quality customer service. Comments from staff noted problems in some areas 80% Staff 71% Faculty WNMU Spring 2001

  15. Results • Salary issues were of most concern to both Faculty and Staff. • Most believe the salary scale does NOT attract competent employees 89% Staff 95% Faculty • Most believe superior performance cannot be rewarded with the salary process. 89% Staff 95% Faculty 88% Staff 89% Faculty • Many believe the salary process does not retain good employees • Many believe the pay scales are worse than at similar universities 79% Staff 94% Faculty WNMU Spring 2001

  16. Conclusion • Faculty and Staff are most pleased with “Life” in their individual units. • Problems with communication and support by management are fostering discontent. • Grossly inadequate salaries compound any problems and take a toll on morale. WNMU Spring 2001

  17. As one staff member wrote... “Talk is cheap, actions speak louder than words…. I know we as a team can make things better.” WNMU Spring 2001

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