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Return of the Jedi

Return of the Jedi. FiServ Support. Introductions Marty Bell - Insurance, EZPay, PRR Marion Clark - Customer Service Gloria Chambers - GL Pamela Harper - Branch Ops, Marketing Sharee Spooner - Collections Randall Hogan - Payments Susan Bumgardner - Project Manager

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Return of the Jedi

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  1. Return of the Jedi

  2. FiServ Support • Introductions • Marty Bell - Insurance, EZPay, PRR • Marion Clark - Customer Service • Gloria Chambers - GL • Pamela Harper - Branch Ops, Marketing • Sharee Spooner - Collections • Randall Hogan - Payments • Susan Bumgardner - Project Manager • Joe D’Oro - Project Manager • Roles & Responsibilities • ENTER TEXT HERE • Process Description • enter text here

  3. Credit Bureau Testing Needs • Credit Bureau Request Spreadsheet • Process

  4. Status Updates • Test Script Updates • Enter Text Here • Dependencies • Enter Text Here • Execution Plans • Enter Text Here • Quality Center Login • Enter Text Here • WHAT ELSE????

  5. BREAK

  6. Test Bed Coordination • Introductions • Grace Baumkirchner - BQM Global Projects • ECommerce, Insurance, Marketing • John Belch - BQM Business Analyst • Customer Service, Collections • Dave Marsh - BQM Business Analyst • Branch Operations, General Ledger • Shiva Argolla - Kanbay • Quality Delivery • Roles & Responsibilities • ENTER TEXT HERE • Process Description • enter text here

  7. Review Coordination • Introductions • Craig Manning - BQM Global Projects • Quality Delivery, Branch Operations • Chantira Watkins-Jones - BQM Project Manager • Customer Service, Collections, ECommerce • Michael Moore - BQM Project Manager • Marketing, General Ledger, Insurance • Roles & Responsibilities • ENTER TEXT HERE • Process Description • enter text here

  8. BREAK

  9. Documentation & Database • Introductions • Documentation Coordinators • Linda Frey - BQM Quality Delivery - 3 a.m. to Noon Shift • Marise Fleurisca - BQM Quality Delivery - 9 a.m. to 6 p.m. Shift • 2 Temps • Database Coordinators • Louise Hernbrott - BQM Quality Delivery • 2 Temps • Roles & Responsibilities • ENTER TEXT HERE • Process Description • enter text here

  10. LUNCH

  11. Reporting • Daily Production Reports • Enter Text Here • Defect Reports • Enter Text Here • Audit Reporting • Enter Text Here

  12. Pre Release Worksheet • What is IT? • Enter Text Here • Why ME? • Enter Text Here • WHEN? • Enter Text Here • WHAT ELSE????

  13. Meeting Schedule • Rebel Forces Meeting • Who - All Test Coordinators • When - 9:00-9:30 a.m. • What - Recap previous day. Known issues. Today’s goals. • Where - Galaxy Room or Dial In XXXXXXXXXXXXXXXXX • Facilitator - Chris Columbia • Jedi Council Meeting • Who - All Test Coordinators • When - 2:00-3:00 • What - Discuss Hot/High Defects, Defects more than 2 days aged, Stats • Where - Galaxy Room or Dial In XXXXXXXXXXXXXXXXXXX • Facilitator - Kim Simmons • HTS Call • Who - Global Initiatives Team, Project Managers, HTS, Sr. Management • When - 3:30-4:30 • What - Discuss status of testing and defect updates. • Where - Galaxy Room or Dial In XXXXXXXXXXXXXXXXXXXx • Facilitator - HTS, PMO

  14. BREAK

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