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Community. What we did in 2010. Our Offering. Intensive intervention for independent lives Care coordination, advice & signposting Ongoing care, with specialist/non-specialist Preventative community initiatives Technology assists. Privatised social care Merged functions New functions
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Our Offering • Intensive intervention for independent lives • Care coordination, advice & signposting • Ongoing care, with specialist/non-specialist • Preventative community initiatives • Technology assists
Privatised social care Merged functions New functions Skills transfers Supply chain model High turnover model Increased flexibility Outcomes are king Tapering input model Non-payable inputs Self assess quality What this means!
2 Steps Up – 1Step Back • Customer Expectations Mixed messages Vulnerability Issues • Providers managing change planning, investing, delivering • Divergent Commissioning • Available resources
What helps? • Integrated approach to service design • Co-production with communities • Regional coordination • Quality supply chain management • Building market readiness