1 / 23

Egypt E-Government Program

Egypt E-Government Program. Eng. Nevine Gamal Projects Manager Ministry of State for Administrative Development ngamal@ad.gov.eg. Public Administration. 670+ Administrative entities (+branches) 5.7 Million Public Servants/Asst.: 2.2 Clerks/operators/… Help: 0.92M

diamond
Download Presentation

Egypt E-Government Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Egypt E-Government Program Eng. Nevine Gamal Projects Manager Ministry of State for Administrative Development ngamal@ad.gov.eg

  2. Public Administration • 670+ Administrative entities (+branches) • 5.7 Million • Public Servants/Asst.: 2.2 • Clerks/operators/… • Help: 0.92M • Office boys/ Electricians/Plumbers/… • Gov. Employed: 1.57M • Teachers/ Doctors/… • Special: 1M • Academia/Judiciary/…

  3. Public Administration Reform • Organizational restructuring • Human capacity building • e-Government

  4. e-Government Program Components • Infrastructure • Enterprise Resource Planning • National Databases • Services

  5. eGov: Infrastructure • Legislation • Standards • Certificate Authorities • Root • Retail • Government • eGov Portal and Gateway Infrastructure

  6. Enterprise Resource Planning • E-Procurement Portal • GRP modules (HR, Payroll, Procurement, Inventory, Accounting and Budgeting). • Deployment of Accounting systems in (~16,000 units) • E-Inventory Project. • E-Archiving • Medical Archive system. • Court Session Automation.

  7. National DataBases • National ID (early 1980's + new smart) • Health record/Health insurance • Real Estate. • Subsidy/Family database and cards

  8. e-Services

  9. www.misr.gov.eg www.egypt.gov.eg www.bawaba.gov.eg

  10. Bawaba V2

  11. Online Services (80+) • Traffic Service: Car License Renewal • Taxation Services: Registering, declaration forms • Tanseeq service: Enrollment to public universities • Civil Service Organization: National ID, Family Status Birth/Death/Marriage/Divorce Certificates, • Electricity Service: Invoice and Usage info • Telecom Egypt e-Bill: Bill payment • Students Dorms Service: Application • Tourism Police: Complaints • Export Information Service: Exporting Information including Customs, Shipments, vessels, etc…

  12. Online Services (ctd) • Egyptian Libraries consultation • Train Ticketing • Regional Buses Ticketing • Opera House Ticketing • … • And many others…

  13. Citizen Relationship(CRM-Complaint) • Via: • Call Center via fixed phone (19468 or 19GOV) • Email • Fax • 15 entities (central/separate) • PM office • eGovernment Portal (Bawaba) • Ministry of Interior • Water Companies • …

  14. Business Services • Large account Electricity billing • QIZcompanies enrollment • Investment Information Portal • Business Portal. • E-Procurement Portal.

  15. Local Administration Services • Single window model in municipal offices (e-Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services: • Building permits • Commercial licenses for shops • Street Advertisements • Street works permits • Low cost houses • Habitation taxes • Others…

  16. Implementation Mechanisms • Outsourcing to Private sector • PPP (financed by Private) • Alliances with Major international Vendor: • Microsoft • Oracle • IBM • HP

  17. Challenges • Low ICT penetration • Computer illiteracy • High Illiteracy rate • Cash society/low plastic money penetration • Unadapted legislative environment • Limited automation in Public administration • Inefficient/ill defined Business Processes • Limited enthusiasm of staff/high management • Limited budget • Lack of expertise • Corruption

  18. Impact • Limited utilization (<1%) • Limited public/professional awareness

  19. Immediate Plans • Increase of e-services utilization: • Awareness campaign targeting mainly youth • Availing additional access channels • Telephone (call centers/IVR), community service centers, … • Roll out of successful pilots

  20. UN Pan Index

  21. Thank you …ngamal@ad.gov.eg

More Related