Retention: YOU are the Key! Instructor Strategies for Retaining Students

1. Retention: YOU are the Key!Instructor Strategies for Retaining Students Troy University eTROY Colloquium April 17-18, 2012

2. Effective Feedback Professor Ivan Merritt Associate Dean, First-Year Studies Professor of Leadership Studies

3. Effective Feedback • What is feedback? • Effective feedback characteristics • Two practical techniques to consider

4. What is Feedback? ‘An objective description of a student’s performance intended to guide future performance …the process of helping students identify areas where they are right on target and provide them tips on what they can do in the future to improve in areas that need correcting.’ ‘Feedback is value neutral. It describes what you did and did not do.’ ‘Feedback shows where we are in relationship to the objectives and what we need to do to get there. It’s intent is to help students get better at learning.’ - Grant Wiggins - W. Fred Miser - Robyn R. Jackson

5. What is Feedback? ‘An objective description of a student’s performance intended to guide future performance …the process of helping students identify areas where they are right on target and provide them tips on what they can do in the future to improve in areas that need correcting.’ ‘Feedback is value neutral. It describes what you did and did not do.’ ‘Feedback shows where we are in relationship to the objectives and what we need to do to get there. It’s intent is to help students get better at learning.’ - Grant Wiggins - W. Fred Miser - Robyn R. Jackson Performance

6. What is Feedback? ‘An objective description of a student’s performance intended to guide future performance …the process of helping students identify areas where they are right on target and provide them tips on what they can do in the future to improve in areas that need correcting.’ ‘Feedback is value neutral. It describes what you did and did not do.’ ‘Feedback shows where we are in relationship to the objectives and what we need to do to get there. It’s intent is to help students get better at learning.’ - Grant Wiggins - W. Fred Miser - Robyn R. Jackson Performance Measurement of Performance

7. What is Feedback? ‘An objective description of a student’s performance intended to guide future performance …the process of helping students identify areas where they are right on target and provide them tips on what they can do in the future to improve in areas that need correcting.’ ‘Feedback is value neutral. It describes what you did and did not do.’ ‘Feedback shows where we are in relationship to the objectives and what we need to do to get there. It’s intent is to help students get better at learning.’ - Grant Wiggins - W. Fred Miser - Robyn R. Jackson Performance Measurement of Performance A Teaching / Learning Tool

8. 4 Characteristics of Feedback

9. 4 Characteristics of Feedback • Based on actual observations of a performance

10. 4 Characteristics of Feedback • Based on actual observations of a performance • Anchored to a set criteria

11. 4 Characteristics of Feedback • Based on actual observations of a performance • Anchored to a set criteria • Right amount, right time, right format

12. 4 Characteristics of Feedback • Based on actual observations of a performance • Anchored to a set criteria • Right amount, right time, right format • A combination of positive and negative factors

13. 2 Techniques to Consider

14. 2 Techniques to Consider • Telling, Showing, Doing, Checking

15. 2 Techniques to Consider • Telling, Showing, Doing, Checking • Validate the evaluation with written feedback • Overall level of performance • General assessment of what was observed • Strengths • Shortfalls • Final Grade

16. Remember… • Focus your feedback on performance • Be objective • Assess and apply the appropriate method