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FORMAL LETTER. RULES FOR WRITING FORMAL LETTERS IN ENGLISH. Your address: written in the top right-hand corner of the letter The address of the person you are writing to: written on the left (starting below your address)
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RULES FOR WRITING FORMAL LETTERS IN ENGLISH • Your address: written in the top right-hand corner of the letter • The address of the person you are writing to: written on the left (starting below your address) • DATE: On the right or on the left (usually on the right). The month is written as a word.
RULES FOR WRITING FORMAL LETTERS IN ENGLISH • GREETING: • Dear Sir or Madam, : If you don't know the person you are writing to. • Dear Mr Jhonson, : If you know the name use Mr, Mrs, Miss, Ms, Dr... + surname If you write to a woman and don't know if she is married or not use Ms (for married and single women)
RULES FOR WRITING FORMAL LETTERS IN ENGLISH • Closing: • Yours faithfully: If you dont'k know the name of the person you are writing to • Yours sincerely: If you know the name of the person
LETTER OF COMPLAINT YOUR ADDRESS ADDRESSEE DATE GREETING STATE THE PURPOSE OF THE LETTER OPENING BODY RELEVANT INFORMATION THE ACTION YOU EXPECT CLOSING SIGNING OFF
USEFUL LANGUAGE • OPENING REMARKS: • I am writing to complain... • I wish to express my dissatisfaction with... • I am writing to express my concern regarding... • USEFUL EXPRESSIONS: • To make matters worse, … • Instead of... • The problem began when... • I find it unacceptable that... • I would like to point out that...
USEFUL LANGUAGE • CLOSING REMARKS: • - I strongly urge you to... • - I would appreciate it if... • -Please let me know as soon as possible what action you propose to take. • - I look forward to hearing from you within the next ten days. • - I look forward to your reply.
LINKS • http://elena-wells.blogspot.com/2010/11/how-to-write-formal-letter.html • http://oxforddictionaries.com/page/betterwriting/better-writing • http://grammar.about.com/od/yourwriting/a/letcomplaint.htm • http://www2.elc.polyu.edu.hk/CILL/eiw/complaint_letter_constructor.htm