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A Formal Letter

A Formal Letter. WHEN do we use Formal Letters?. When writing to organizations and people we don’t know. WHY do we use Formal Letters? (purpose). To request information. To apply for a job. To make a complaint. STRUCTURE. GREETING  Begin with a suitable formal greeting.

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A Formal Letter

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  1. A Formal Letter

  2. WHEN do we use Formal Letters? When writing to organizations and people we don’t know. WHY do we use Formal Letters? (purpose) • To request information. • To apply for a job. • To make a complaint.

  3. STRUCTURE GREETING  Begin with a suitable formal greeting (Paragraph 1 )  Explain why you are writing (use fixed formal expressions) (Paragraph 2, 3, 4 ...)  Give information and /or ask questions. Use a new paragraph for each new topic (Remember to use polite, formal language) CLOSING  Finish with a suitable closing expression

  4. CONTENT 11th Stunt Ave. GH 870 London 17th January 2011 WorldTranslator 57th Jocs Street GH 257 London Dear Sirs, I am writing to apply for a job position of translator, which was advertised in the Daily Times. I am 25 years old and I am in my last year at University. I am studying English and French language. I have a BA in Italian. I have been working part time as a translator for few small companies for the past few years. I travel a lot during my summer breaks to explore culture and language in its home environment. I translated for an Italian company during my last summer break. I am very sociable and I enjoy working with people. I consider myself to be responsible a I am a quick learner. I believe I would be a valuable asset to your company. I am available for an interview mainly after 1 p.m. I enclose my CV I look forward to hearing from you. Yours faithfully Joan Morel Joan Morel Use the correct layout Top right: your address Underneath the address: the date Left (under the date): address of who you are writing to. Explain WHY you are writing. Main body: you write about the main subject of the letter. Use formal language: I am I’m Use indirect question forms to make requests (Would it be possible to ...? Sign your full name below the letter and print your name below.

  5. VOCABULARY AND USEFUL EXPRESSIONS Greetings Dear Mr/Mrs/Miss/Ms/Dr + surname If you know the name of the person Dear Sir, If you don’t know the name of the person (but it is a man) Dear Madam, If you don’t know the name of the person (but it is a woman) Dear Sirs, If you don’t know the name of the person / or writing to a company Explain why you are writing I’m writing because / in response to / in order to ... I’m writing to enquire about / to apply for / to complain about ...

  6. VOCABULARY AND USEFUL EXPRESSIONS Sequencing ideas Firstly, / Secondly, / Thirdly, Finally, / Also, / In addition Making enquiries I would be interested to know ... I wonder if you could send me ... Would it be possible to tell me more about ... Could you tell me when / if ... will ...? Could you let me know the cost of / how long / when ...?

  7. VOCABULARY AND USEFUL EXPRESSIONS Making complaints Letters of complaint are normally written in formal style. Mild or strong language can be used depending on the feelings of the writer or the seriousness of the complaint, BUT abusive language must never be used I would like to express my dissatisfaction about ... It was clearly stated that ... but ... I would like a full refund / a replacement / a formal apology. Other useful formal expressions I would like to point out that ... I would be grateful if you could ... I enclose some information / my CV. Please do not hesitate to contact me if you require any further information.

  8. VOCABULARY AND USEFUL EXPRESSIONS Closing remarks I look forward to your response. I look forward to hearing from you (at your early convinience, soon). Thank your for your help with this matter. Saying good-bye Yours sincerely, (if you know the name of the person you are writing to). Yours faithfully, (if you do not know the name of the person you are writing to).

  9. TASK – writing a formal letter Write a letter of complaint about a product you have bought or a service you have received (120 – 150 words) Opening paragraph – State what you are complaining about. (where and when you bought the product). PARAGRAPH 1 Details – Give details about what happened (Explain the consequences of what happened and how you felt). PARAGRAPH 2 Further information – Give further details about your complaint. (List your complaints clearly and simply) PARAGRAPH 3 Closing – Say what you would like to happen next. (Check that you have used a suitable expression for closing the letter. PARAGRAPH 4

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