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Performance Objectives. Build rapport and gather information from offenders using listening. Use listening and rapport-building skills to achieve 80/20 conversations. Identify and report the eight listening skills when demonstrated. . Listening. Behavior Description Comments Phrases
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Performance Objectives • Build rapport and gather information from offenders using listening. • Use listening and rapport-building skills to achieve 80/20 conversations. • Identify and report the eight listening skills when demonstrated.
Listening • Behavior Description • Comments • Phrases • Silence • Echo • Gestures • Understanding • Paraphrase
Performance Objectives • Build rapport and gather information from offenders using listening. • Use listening and rapport-building skills to achieve 80/20 conversations. • Identify and report the eight listening skills when demonstrated.