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Team. Journey so far. 2008 -. Growth. 2007. Proof of concept. 2006. R&D. 3. Waaaaah!. The supermarket experience. Lane 3... Lane 3... Supervisor to Lane 3. Mom! I want candy!. Get your hands off that cucumber! I got here first!. Excuse me, the line starts here!.
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Journey so far 2008 - Growth 2007 Proof of concept 2006 R&D 3
Waaaaah! The supermarket experience Lane 3... Lane 3... Supervisor to Lane 3 Mom! I want candy! Get your hands off that cucumber! I got here first! Excuse me, the line starts here!
Broad segments Families SMEs Special needs 6
Not why - but how Barriers • Selection • Quality • Habit / Education • New concept / skepticism 7
Not why - but how Drivers • Service • Exposure • Lifestyle 8
The Yellowman experience 2 • Web site • User friendly • Few clicks to fill cart • Easy to re-order • Products • Wide choice • Low prices 1 • Logistics • Order as late as midnight • Never leaves our hands • Door to door delivery 4 3 • Customers choice • Delivery day • Delivery time • Variable delivery fee
Customer feedback • Trustpilot is an independent customer review site • 47 customer reviews to date • 36 “5 star” ratings, none below 4 • Better than any competitor 10
Challenges going forward How to overcome barriers: • Consistantly higher quality • Exceed service expectations • Incentivize new habits 11