1 / 11

Confidence In Policing

Confidence In Policing. Peter Fahy Chief Constable. Confidence or Satisfaction?. Why Is Confidence Important?. Whose Confidence Is It?.

dinah
Download Presentation

Confidence In Policing

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Confidence In Policing Peter Fahy Chief Constable

  2. Confidence or Satisfaction?

  3. Why Is Confidence Important?

  4. Whose Confidence Is It? • Home Office target ~ % public agree that “the police and local council are dealing with the anti-social behaviour and crime issues that matter in this area” ~ confidence? • GMP target ~ 58% by March 2012 • Some areas will find it more difficult to influence perceptions of public services than others • Area Challenge Index ~ • Region, Deprivation, Ethnic Diversity, Youth Population, Population ‘churn’, Physical living conditions – particularly over occupancy, and Urbanity • Manchester is most challenged authority in the UK

  5. Confidence in Policing (2009)

  6. Confidence and the Customer Journey • Touch Points • First contact • Police attend • Information provided • Updates • Resolution • Overall • Moments of Truth • Think • Feel • React

  7. Drivers of Confidence • Police understand and deal with things that matter  • Being treated with dignity, respect and fairness  • Perceiving low levels of anti-social behaviour  • Perceiving a decrease in crime in local area  • Satisfaction with service provided after contacting police  • Police can be relied on to be there when needed and deal with minor crimes  • Satisfaction with ease of contacting NPT  • Feeling well informed about actions taken to tackle ASB  • Media coverage • Seeing police officers & PCSOs on foot patrol  • Awareness of police service

  8. Strategy for Improvement • The police need to understand what matters by seeking the public’s views through regular, meaningful consultation • The police need to promote and feed back actions taken to deal with the issues that have been identified by consultation. • The police need to provide a good service, including treating members of the public fairly and with respect • The police need to be well known and easy to contact

  9. Citizen-Focused Policing • Neighbourhood is the foundation for action • Accountability and ownership • Officers put themselves in victims’ shoes • Understand local priorities and address them • Officers more able to empathise and experience ‘moments of truth’ • Treat all members of community fairly, and with dignity & respect • Ability to seize opportunities from the victims/customers point of view not organisational tidiness or HO definitions

  10. Priority Neighbourhoods – Shifting Confidence

  11. Public Value Policing – A New Agenda for Trust & Confidence • Police, communities and politicians must reach a consensus on long term decisions and compromises • Involve the community in priority setting and decision-making • Police leaders must inspire communities to imagine and work toward a better future • Communities encouraged to accept and take responsibility • Greater sharing of public assets – leaders to relinquish control

More Related