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DEH Case Study

DEH Case Study. Chris Hyder Chris.Hyder@deh.gov.au. Workshop. Primary objectives were: Where we are today in terms of sharing knowledge What are the personal and business drivers of knowledge sharing What kinds of information are being shared and more importantly need to be shared.

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DEH Case Study

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  1. DEH Case Study Chris Hyder Chris.Hyder@deh.gov.au

  2. Workshop Primary objectives were: Where we are today in terms of sharing knowledge What are the personal and business drivers of knowledge sharing What kinds of information are being shared and more importantly need to be shared

  3. Workshop – objectives cont How to get the Department’s commitment to knowledge management How to communicate the positive use of knowledge sharing amongst participants Identify obstacles – cultural, political, etc. – to knowledge sharing

  4. Workshop – example questions Have you recently asked, or been asked for help? Have you ever helped train a new staff member, how often? Do you often find yourself explaining to others how to find something within the office or the best place to find the type of information to help in one’s job?

  5. Workshop Timing Attendees Feedback

  6. Reporting - Matrix

  7. Reporting - Report No jargon If large use an executive summary Need to be able to read it in no more than 5 minutes Write in terms of opportunities to make the biggest positive change

  8. Reporting - Report Opportunity Risk KM Projects Costs

  9. Reporting – Project plan Short project plan for each KM project Break down into pieces Sponsorship and responsibility Time and cost

  10. Tips and Hints Quick wins mixed with long term projects Each project to have a measurement component Link each project to Departmental strategy

  11. Tips and Hints Committee formed at the top level Include in senior staff performance appraisal Knowledge champions Review process Pilot everything Committees

  12. Where we are Intranet mock up

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