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Key Performance Indicator

Key Performance Indicator. AKA “KPI” A Measure used to evaluate the success of a particular activity. Key Performance Indicator. KPIs Must Be… S pecific M easurable A chievable R elevant T imely Our KPIs fall into 5 Categories Finance Operating Margin (Revenues Less Expenses) People

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Key Performance Indicator

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  1. Key Performance Indicator AKA “KPI” A Measure used to evaluate the success of a particular activity.

  2. Key Performance Indicator • KPIs Must Be… • Specific • Measurable • Achievable • Relevant • Timely • Our KPIs fall into 5 Categories • Finance • Operating Margin (Revenues Less Expenses) • People • Service • Quality • Growth

  3. 90 Day Plans

  4. Press Ganey Survey Response RateFebruary

  5. Patient Perception of Care

  6. Graduate Medical Education GME Scorecard Project Ronald Saizow, MD Associate Dean for Academic Programs Meredith Davison, PhD Associate Dean for Academic Services Melissa Riley Coordinator, Graduate Medical Education Connie Trantham Project Manager, GME and UME

  7. GME Residency and Fellowship Programs Fellowships Family Medicine - Sports Nephrology Orthopedic Trauma Coming Soon Addiction Medicine Child Psychiatry Urology Vascular Surgery Residencies Emergency Medicine Family Medicine – Tulsa Family Medicine – Rural Internal Medicine Medicine/Pediatrics Combined Obstetrics and Gynecology Pediatrics Psychiatry Surgery

  8. Goals of the GME Programs • Recruit high quality candidates from LCME Medical Schools • Meet ACGME educational requirements • Produce well-trained physician graduates who • Deliver high value / high quality medical care • Meet the needs of our community and region • Meet requirements for Board certification

  9. The GME Scorecard Can Help us Monitor and Present Key Performance Factors to Effect Process Improvement • A national trend • Varying Metrics • Measuring the important things to effect process improvement

  10. What’s on our Scorecard? • ACGME annual resident survey results • Resident duty hours compliance • Faculty supervision and teaching • Evaluation of residents and the teaching program • Academic performance and scholarship • Graduate outcomes on Board certification exams • Clinical performance • Faculty development, qualifications and numbers • Program director compliance with accreditation requirements • Stability in program leadership • Length of accreditation cycle • Resident selection factors

  11. Individual Program Scorecard with Weighted Scores

  12. The Evolution of our GME Scorecard 2009-2010 Academic Year • Researched scorecard processes at other universities • Developed our first GME scorecard • Solicited feedback from members of the GMEC 2010-2011 Academic Year • Broadened the scope of key performance factors on the scorecard • Implemented a mid-year resident survey • Redesigned the format to be easier to visualize and interpret • Sought additional feedback from GMEC members and SCM leadership 2011-2012 Academic Year • Surveyed residency program directors regarding weights of key performance factors • Added weighted scorecards for individual programs

  13. Future Enhancements • Apply statistical analysis to improve understanding of data • Addition of new measures for quality of resident recruitment • Alignment with Next Accreditation System (NAS) which is being rolled out by ACGME over next two years

  14. GROWTH – Wayman Tisdale Specialty Clinic

  15. GROWTH – Wayman Tisdale Specialty Clinic • Timeline • Primary Care July 2012 Partnership with OU Med/Peds Residency Program and Morton • Bedlam E July 2012 • Urgent Care July 2012 If a funding stream can be identified. • Specialty Care January 2013 • Approx. 10,000 SQFT Shell Space • Funding • Unspent construction budget • State / philanthropic opportunities • Newly insured patients by 2014 • Staffing • OU staff • Morton staff

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