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Benefits Realised in Optimising Desktop Management Best Practices

Benefits Realised in Optimising Desktop Management Best Practices. Simon Higgins National Solution Specialist – Windows Client Microsoft Corporation. Agenda. Setting the Scene How Can Microsoft Help? Infrastructure Optimisation in the Real World University of Western Sydney

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Benefits Realised in Optimising Desktop Management Best Practices

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  1. Benefits Realised in Optimising Desktop Management Best Practices Simon Higgins National Solution Specialist – Windows Client Microsoft Corporation

  2. Agenda • Setting the Scene • How Can Microsoft Help? • Infrastructure Optimisation in the Real World • University of Western Sydney • Gavin Robinson - SOE Team Leader • Rodney Olson - Desktop Engineer • Q&A • Summary

  3. Setting the Scene

  4. IT is complex to manage • IT is heterogeneous • Too many tools • Too many identities • Too many security risks • Too hard to be auditable • Too hard to be consistent • IT’S GETTING TOO HARD TO OPERATE !!! AND THEREFORE ALSO INCREASINLGY MORE EXPENSIVE !!!

  5. The Problem What Are the Real Costs? Direct Costs (“Hard Costs”) Hardware/Software Service Desk Personnel PC Support Personnel • Desk side Support • Image Management • Software Distribution • Security and Patching Non IT Administration • Employee Training • Procurement • Legal Indirect Costs (“Soft Costs”) Self-Support • Performing Self Diagnostics • Wireless Configuration • Application Install/Configuration • Running Windows Update • Peripheral Configuration • Learning Applications • Using Help Screens • Creating macros/forms Helping Peers Data Management • Backing Up/Restoring data PC Downtime

  6. Desktop TCO Can Be Reduced! Desktop PC TCO doesn’t have to be so painful 80% of organisations pay $4,661/PC/Yr or more IT Maturity is poor for most organisations 64% Basic 31% Standardised 5% Rationalised • Low IT Maturity can cost “real money” • Difference between Basic and Rationalised can be $2000 per PC per year – or more! • Many organisations do not fully understand how to quantify the true cost of their desktop environment Source: XP-SP2 TCO from Gartner, IT Ops adjusted with GCR research Microsoft Confidential

  7. How Can Microsoft Help?

  8. USMT 2.6 Virtual PC Office 2003 MBSA BDD Standard SMS Group Policy Application Compatibility Toolkit SMS 2003 SP1 SUS WinPE Windows Imaging Format (WIM) BDD 1.0 LIS SMS Installer Sysprep BDD Enterprise ORK (Office Resource Kit) ADS Microsoft AntiSpyWare SMS OS Deployment Feature Pack Windows Scripting Host MSI Windows XP SP 2 ZTI (Zero Touch Install) SMS Inventory Tool for Dell Updates ZTP (Zero Touch Provisioning) Windows Update Virtual Server MOM Patch Management using SMS 2003 Power Quest MacroVision AdminStudio Ghost MMSI AD (Active Directory)

  9. Tools Are Redundant Without A Process • Capacity Management • Availability Management • Financial Management • Infrastructure Engineering • Security Management • Service Continuity Management • Service Level Management • Workforce Management • Change Management • Configuration Management • Release Management • Service Monitoring and Control • Security Administration • Network Administration • System Administration • Job Scheduling • Storage Management • Directory Services Admin. • Service Desk • Incident Management • Problem Management

  10. Infrastructure Optimisation ModelDesktop, Server, Device Management

  11. Core Infrastructure Optmisation Model

  12. Microsoft “Desktop, Server & Device Management ToolsJourney

  13. Desktop, Server, Device Management Defined The process of: • Understanding requirements of build • Coming to agreements for Applications • Planning the supporting backend infrastructure • Designing and building a global MOE build • Packaging and testing applications • Incorporating User Migration – Data/Application Settings • Securing the environment • Designing the deployment engine • Preparing the community – End User Training • The Service Desk - Operational cycles

  14. Firewall on Desktop Secure Network communications (IPSEC) Automated Software Distribution Remote Access (VPN/TS) Group Policies Remote AccessCapabilities(VPN/TS) GroupPolicy Capabilities Windows Desktop Deployment Directory based applications and Policy based management of the desktop Patch Management & desktop deployment MOM for monitoring servers Backup/restore solution Remote Access (VPN/TS) IPSec server isolation to secure criticalservers Desktop image Management - MOE with business layers applied FirewallSolution onDesktops AutomatedSoftwareDistribution Secure Networkcommunications(IPsec) Moving From Basic - Standardised High Level Components Execution Points

  15. Automated Compatibility Testing and Image Mgmt Firewall on Servers Automated User Provisioning AutomatedUser Provisioning Automated User Provisioning (MIIS) SMS for server Mgmnt Automated app compatibility testing/certification Enable/deploy Server firewall Secure wireless networking usingIAS and Active Directory Desktop monitoring Automated CompatibilityTesting andImageMgmnt FirewallSolution onServers Standardised - Rationalised High Level Components Execution Points

  16. Directory-based tool to enable authenticated access to external customers and Business Partners Directory-based toolto enable authenticatedaccess to external customersand Business Partners Federated Active Directory Server image solution Capacity analysis solution Quarantine solution New Technology Readiness Sell and deploy enabling solutions Active Directory Domain Isolationusing IPSec Rationalised To Dynamic High Level Components Execution Points

  17. Microsoft “Desktop, Server & Device Management ToolsEnabling the IOM Journey

  18. IT Lifecycle Management Microsoft Confidential

  19. Desktop Software Virtualisation The SoftGrid® Platform The Engine Softricity ZeroTouch™ The Front End Application virtualisation On-demand delivery Centralised, policy-based application management & software asset tracking Availability to applications from anywhere via browser and/or desktop Self-service IT: • End-user self-service application provisioning with automated workflow • Business-unit software usage reporting Real-time, intelligent application deployment Three Versions: • SoftGrid Universal Desktop • SoftGrid for Systems Management Server (SMS) • SoftGrid for Terminal Servers

  20. Windows VistaReducing Cost and Complexity Reduce number of images Comprehensive tool suite • Hardware independence • Language independence (both Vista and Office 2007 • Offline servicing and patching of images • Tools across phases of deployment (planning, engineering, deployment) • Application Compatibility Reliable deployments Best practice/ guidance • BDD as THE vehicle for desktop deployments • Integration with 3rd party mgmt tools • Tools that work in heterogeneous environments for seamless upgrades

  21. University of Western Sydney Gavin Robinson Rodney Olson

  22. UWS Challenges

  23. UWS Project Goals

  24. UWS Infrastructure Optimisation Journey

  25. UWS Outcomes - Rationalised Level

  26. UWS Next Steps on Infrastructure Journey

  27. Questions? 17

  28. Infrastructure Optimisation SummaryDesktop, Server, Device Management

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